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Seremban

    Software Support - Seremban, Malaysia - iDynamics Software Sdn Bhd

    iDynamics Software Sdn Bhd
    iDynamics Software Sdn Bhd Seremban, Malaysia

    Found in: Foundit MY A2 - 1 week ago

    Default job background
    Full time
    Description
    Job Responsibility

    • Handle software-related requests for assistance (problems)
    • Takes and manages requests that come in by phone, email or through the support ticketing
    • Troubleshoot software and identify root causes of software problems
    • Analyze software related issues and propose solutions
    • Fix software problems and test (verify) solutions prior to implementing them
    • Obtain and log customer feedback for the purpose of process improvement
    • Document software support activities thoroughly, accurately, and in a timely manner

    Job Requirements

    • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
    • Fresh graduates are encouraged to apply.
    • Possess Diploma/BS Degree in Information Technology, Computer Science or relevant field.
    • Exceptional verbal and written communication skills.
    • Listening ability and patience.
    • Extraordinary customer service and relationship management experience.
    • Critical thinking skills.

    Job Benifits

    • Opportunities for career progression.
    • Excellent training and development program.
    • Staff team building and outings.
    • Medical benefit

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