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George Town

    Technical Customer Support, I - George Town, Malaysia - Zebra

    Zebra
    Zebra George Town, Malaysia

    6 days ago

    Default job background
    Description

    Remote Work: No

    Overview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward.
    We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.
    Being a part of Zebra means being seen, heard, valued, and respected as you define your path to a fulfilling career. Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.
    Together, we've only begun to define the edge of what's possible—for our people, our customers, and the world.

    Resolves problems with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms.

    Responsibilities:
    • Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
    • Diffuses upset customers
    • Fully documents customer interactions in real-time
    • Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
    • Identifies and escalates complex problems under direct supervision
    • Works on a limited variety of problems of limited scope using defined procedures and practices
    • Collaborates with fellow technicians and supervisor to solve problems
    • Familiarizes self with new technologies, products and platforms
    Qualifications:
    • Bachelor's degree or Associate Degree (Technical Degree). Technical Certifications preferred
    • 1-3 years demonstrated working experience required
    • Basic computer literacy with a working knowledge of the Microsoft Office Package
    • Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
    • Demonstrates strong customer service and communication skills
    To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. You can always verify the validity of a job posting or recruiter interaction by contacting us at If you are a victim of identity theft contact your local police department.
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