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Customer Service Representative
Found in: Foundit MY A2 - 3 days ago
Lancesoft Malaysia Malaysia, Kuala Lumpur Full time#urgenthiring for International company · I am #hiring for the role Customer Service Representative( English Speaker ) for our esteemed client in Malaysia. · Language- Mandarin speaker · Location- Kuala Lumpur, Malaysia · Shift- Rotational Shift · Immediate Joiner · JD for Cus ...
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Customer Service Representative
Found in: Talent MY C2 - 5 days ago
Growthfn Kuala Lumpur, Malaysia Full timeGrowthfn is looking for an experienced Korean speaking Customer Service Representative. · The Role · Your responsibilities will include · Take call and provide accurate answer to customer queries. · Delivery excellent customer support & services and offering patient assistance at ...
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Customer Service Representative
Found in: Talent MY C2 - 5 days ago
Snaphunt Kuala Lumpur, Malaysia Full timeThe Offer · Attractive Salary & Benefits · Opportunity within a company with a solid track record of performance · The Job · Your responsibilities will include · Take call and provide accurate answer to customer queries. · Delivery excellent customer support & services and offeri ...
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Customer Service Representative
Found in: Foundit MY A2 - 6 days ago
TikTok Malaysia, Kuala Lumpur Full timeResponsibilities · TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. · Why Join Us · Cre ...
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Customer Service Representative
Found in: Talent MY C2 - 5 days ago
Nezda Technologies Inc. Kuala Lumpur, MalaysiaNezda is hiring for Customer Service Representative (Cantonese) · Salary: RM 3000 · Qualifications: · Bachelors or Diploma · Cantonese Speaker · Job Description: · Permanent role · KPI incentives & Cantonese language allowances · Medical insurance, Medical leave & Annual leave · ...
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Customer Service Representative A
Found in: beBee S2 MY - 4 days ago
The Cigna Group Kuala Lumpur, Malaysia OTHERThe job profile for this position is Customer Service Representative A, which is a Band 1 Professional Career Track Role.Excited to grow your career? · We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruitin ...
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Customer Service Representative
Found in: Foundit MY A2 - 3 days ago
Teleperformance Malaysia Sdn Bhd Kuala Lumpur, Malaysia Full timeWho is Teleperformance Malaysia · Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,0 ...
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Customer Service Representative
Found in: Foundit MY A2 - 3 days ago
TIMESCONSULT Malaysia, Kuala Lumpur Full timeResponsibilities: · Understand customer enquiries and respond via applicable channels: email, chat, and call backs. · Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes. · Demon ...
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Customer Service Representative
Found in: Foundit MY A2 - 3 days ago
Magnum 4D Berhad Malaysia, Kuala Lumpur Full timeThe ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists · Responsibilities · Demonstrate strong communication skills through active listening, understanding customers' needs and iden ...
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Customer Service Representative
Found in: Foundit MY A2 - 1 day ago
Reebelo Malaysia, Kuala Lumpur Full timeCreate The Circular Economy With Us · At , we empower customers to buy their favorite tech devices in a more sustainable way. Our mission is to refresh the way we all consume tech, delivered through a platform built on sustainable values and quality-assured devices. We are lookin ...
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Customer Service Representative
Found in: Talent MY C2 - 5 days ago
Venator Kuala Lumpur, Malaysia Full timede trabajo1. Carry out all duties at all times in compliance with all Venator Corporate EHS, SOX and business conduct policies and guidelines. · 2. Ensure all documentations comply with SOX and procedure standards to support underlying transactions. · 3. Support the delivery of d ...
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Customer Service Representative
Found in: beBee S2 MY - 2 days ago
Danaher Kuala Lumpur, Malaysia Full time· • Respond to customer inquiries via email, phone, or online. · • Collaborate across functional teams such as sales, shipping, engineering, etc. to support customer · requirements. · • Data entry and management of order information, customer complaints, and returns. · • Ensure ...
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Customer Service Representative
Found in: beBee S2 MY - 4 days ago
The Cigna Group Kuala Lumpur, Malaysia OTHERProviding customer services for international claims for the reimbursement of medical expenses for the unit's dedicated contracts. · Rsponding to incoming queries to the Communication System in an appropriate and timely manner. Appropriate responses may require in-depth analysis ...
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Customer Service Representative
Found in: beBee S2 MY - 5 days ago
Randstad Malaysia Kuala Lumpur, Malaysia Freelanceabout the company · Our client is a global financial company focusing on international payments and currency exchange. Established in 2004, it's a leader in the industry, serving clients worldwide with a focus on innovation and customer care. · about the job · Key Responsibilitie ...
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MPS Services Customer Service Representative
Found in: beBee S2 MY - 2 days ago
Schlumberger Kuala Lumpur, Malaysia Paid WorkMPS Services Customer Service Representative · Kuala Lumpur - Malaysia · Customer Service Representative · Technology | Manufacturing · Mission · The Customer Service Representative is responsible for providing and maintaining updated information for customers. · Responsibilities ...
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MPS Services Customer Service Representative
Found in: beBee S2 MY - 4 days ago
SLB Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Full timeCustomer Service Representative · Technology | Manufacturing · Mission The Customer Service Representative is responsible for providing and maintaining updated information for customers. · Responsibilities · These responsibilities are activities that correspond to the metro sto ...
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Customer Service Representative-4
Found in: Foundit MY A2 - 3 days ago
The Cigna Group Malaysia, Kuala Lumpur Full timeJob Description · Do you have a passion for helping others and ensuring customers have the best experience possible · We are looking for a highly motivated Customer Service Representative to join this expanding teamwhere you will be part of our Global Service Centre supporting cl ...
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Customer Service Representatives-3
Found in: Foundit MY A2 - 3 days ago
The Cigna Group Malaysia, Kuala Lumpur Full timeJob Description · Do you have a passion for helping others and ensuring customers have the best experience possible · We are looking for a highly motivated Customer Service Representative to join this expanding teamwhere you will be part of our Global Service Centre supporting cl ...
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Senior IT Client Service Representative
Found in: Talent MY C2 - 5 days ago
SITA Kuala Lumpur, MalaysiaOverview · WELCOME TO SITA · is the leading specialist in air transport communications and information technology. We don't just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and p ...
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Game Customer Service Representative
Found in: Foundit MY A2 - 3 days ago
Valuri Client Services Sdn. Bhd. Malaysia, Kuala Lumpur Full timeJob Responsibility · Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues. · Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, accou ...
Customer Service Representative - Kuala Lumpur, Malaysia - Agensi Pekerjaan EPS Consultants Sdn Bhd
Found in: Foundit MY A2 - 3 days ago
Description
Job Title: Customer Service Representative (CSR)
Location: Kuala Lumpur
Workspace: WFC
Department: Operations
Channel: Voice/Email (Chat to be added later)
Language: Mandarin & Cantonese (+ Basic English)
Shifts: 24-7 Shifts
Overview of Position:
As a Customer Service agent, you will be responsible for providing quick, accurate, and friendly service to customers via phone, email, or chat. You will also represent Client's platform and tools to customers, educating them to navigate and self-serve where possible. You will work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics.
Essential Functions:
. Provide quick, accurate, and friendly service to customers via phone, email, or chat
. Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance
. Take ownership and responsibility to get tasks and contacts completed on time and follow up with customers as needed
. Work on multiple tools, tasks and ad hoc requests as operationally required to meet the team performance metrics
. Represent Client platform and tools to customers, educating them to navigate and self-serve where possible
. Build lasting relationships with customers, and other team members
. Be reliable, be on time and come in as scheduled
Critical Skills:
. Ability to navigate through computer programs and email with ease
. Excellent interpersonal skills, being capable of empathizing, communicating, and resolving conflicts in an assertive way
. Understanding scenarios, making decisions, and suggesting appropriate answers/solutions according to available resources
. Learning and adapting to new technologies and tools quickly
. Organized and reliable, prioritizing, working well under pressure to meet deadlines
. Ability to understand and share the feelings of customers and provide them with a positive and supportive experience
. Adaptable, flexible, approachable, and collaborative towards team goals and interests
. A sense of humor and positive 'make-it-work' attitude
. Strong work ethic with a 'can-do' attitude and ability to create momentum based on goals
Educational/Work Experience and Requirements
. High school diploma or equivalent required.
. Candidate must be flexible working Onsite.
. Must have at least six months customer service experience or equivalent
. Must successfully pass a background check