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    Software Support Engineer - Malaysia, Kuala Lumpur - Great Pyramid

    Great Pyramid
    Great Pyramid Malaysia, Kuala Lumpur

    2 days ago

    Default job background
    Full time
    Description

    TASKS

    • Provide effective technical support to clients via phone, email, or remote assistance.
    • Troubleshoot, diagnose, and resolve software problems with high-level customer satisfaction.
    • Perform regular follow-up with clients to ensure their systems are functioning correctly.
    • Assist in the development of support procedures and standards.
    • Support the roll-out of new functionalities, including integration and upgrade processes.
    • Maintain a detailed understanding of product architecture and upcoming product features.
    • Stay current with system information, changes, and updates.
    • Work closely with the development team to communicate customer feedback and contribute to the design of new features.
    • Create and maintain support documentation and customer-facing knowledge bases.
    • Conduct product training sessions for clients and internal users.
    • Implement changes to our product by using JSON configurations and Java coding.

    SKILLS REQUIRED

    • Proven in a technical support role.
    • Complex development experience using Java EE, Hibernate, and Tomcat.
    • Proven PostgreSQL experience.
    • Strong understanding of Linux commands and Microsoft Windows operating system.
    • Familiarity with JSON.
    • Familiarity with Atlassian Suite (Jira, Confluence, and Bitbucket).
    • Ability to diagnose and troubleshoot basic technical issues.
    • Excellent problem-solving and communication skills.

    EDUCATIONAL QUALIFICATIONS

    • Bachelors degree in computer science, Information Technology, or related field.
    • Fluent in written and oral English
    • Strong communication skills

    TRAVEL REQUIRED

    • Moderate level of travel is required.
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