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    Application Support Engineer - Malaysia, Kuala Lumpur - PayNet (Payments Network Malaysia)

    PayNet (Payments Network Malaysia)
    PayNet (Payments Network Malaysia) Malaysia, Kuala Lumpur

    2 days ago

    Default job background
    Full time
    Description

    SUMMARY OF RESPONSIBILITIES

    Responsible in ensuring the Cards application systems are operating smoothly, including analysing, implementing, monitoring and supporting the production application and perform business continuity exercises. He/She is also responsible for code deployment, providing system migration steps and coordinating change-based activities. He/She ensure that the assigned task is completed in accordance to the IT standards, procedures, project specification and schedule, as well as giving level 1.5 support to the assigned applications.

    KEY AREAS OF RESPONSIBILITIES

    • Availability and capacity management. Program or configure service components to ensure they meet business needs and performance targets. Respond to the infrastructure or application alert triggered by the monitoring system related to Cards services
    • Change management. Analyse and assess impact, and develop and document change requests. Subsequently implement changes based on requests
    • Continual service improvement. Identify process optimisation opportunities and contribute to the implementation of proposed solutions
    • Incident management. Diagnose and prioritise incidents, investigate their causes, resolve issues and provide preventive actions
    • Ownership and initiative. Own an issue until the problem has been mitigated or resolved holistically
    • Resiliency focused. Provide input and contribute to the system resiliency planning
    • Technical understanding. Understand core technical concepts related to Cards services and can apply them
    • Technical specialisation. Use management system software and tools. Use knowledge on logical schemata to investigate problems, collect performance statistics and create reports. Carry out routine configuration, installation and reconfiguration of database and related products. Able to optimise performance and forecast resource needs
    • User focus. Identify needs and engage with users or stakeholders to provide solution
    • Business Continuity Management (BCM). Responsible to coordinate activity related to the BCM for Cards Services and work closely with Risk Management Department in ensuring business resiliency

    CORE COMPETENCIES

    Aspirational

    • Orients own and team's purpose and direction with respect to the overall organizational vision and purpose.
    • Demonstrates ownership and responsibility over team's performance, commitments and mistakes.
    • Leverages on team members to drive for results and deliver beyond set targets.

    Curious

    • Creates a conducive platform/ environment/processes and encourages team members to share their experience, best practices and learnings.
    • Challenges existing work processes through continuous feedback and dialogue with relevant stakeholders using strong use cases. Recommends solutions for improvement.
    • Develops an innovative environment by providing the necessary resources and support for new idea generation across teams/department.

    Grit

    • Upkeeps team morale in stressful periods; guides team to cope with stress and pressure in difficult times. Constantly remind the team of the purpose and end goal to ensure the team remains on track.
    • Translates challenges into specific workable plans/solutions. Allocates resources to effectively address the challenge.
    • Creates appropriate mechanism and structure (e.g. work groups, resources) to encourage teamwork and communication among team members.

    Integrity

    • Identifies external trends and designs relevant policies for solutions/actions against unethical and unprofessional practices.
    • Encourages team orientation behaviors by proactively providing a supportive platform and environment for team members to openly share relevant information and collaborate with one another.
    • Provides a safe space to encourage team members to take accountability of their mistakes or unfavorable outcomes as a result of a decision or action made.

    QUALIFICATIONS & EXPERIENCE

    Minimum Qualifications

    • Candidate must possess at least a bachelor's degree, post-graduate diploma or professional degree in Business Studies/Administration/Management, Economics, Finance/Accountancy/Banking or equivalent.
    • At least 1 - 3 year(s) of working experience in the related field is required for this position. Suitable fresh graduates can be considered
    • Strong ability to establish, develop and maintain good relationship with all stakeholders
    • Strong communication and presentation skills
    • Strong understanding of overall system/application support, self-service banking systems and technology

    Additional Requirements

    • Well organized and have the drive to excel
    • Strong leadership qualities, aggressive and result-oriented
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