- Provide technical support for banking applications, troubleshooting issues and resolving them in a timely manner to minimize downtime.
- Monitor system performance and proactively identify potential issues, implementing preventative measures as needed.
- Collaborate with developers, database administrators, and other IT professionals to diagnose and resolve complex technical issues.
- Develop and maintain SQL queries and scripts for data analysis, reporting, and database maintenance.
- Assist in the deployment of application updates and patches, ensuring compatibility and minimal disruption to operations.
- Document support processes, solutions, and best practices to facilitate knowledge sharing and improve efficiency.
- Stay current with industry trends and emerging technologies, recommending innovative solutions to enhance application performance and usability.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Strong proficiency in SQL with experience writing complex queries and scripts.
- Solid understanding of Java and HTML is preferred but not mandatory.
- Proven experience in application support or a related role, preferably in the banking or financial services industry.
- Excellent problem-solving skills and attention to detail, with the ability to analyze and troubleshoot technical issues effectively.
- Strong communication skills and the ability to collaborate effectively with cross-functional teams.
- Ability to work independently and prioritize tasks in a fast-paced environment.
- Flexibility to participate in on-call rotation and occasional after-hours support as needed.
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Application Support Engineer - Malaysia, Kuala Lumpur - AMK Group
Description
Overview:
AMK Group is seeking a highly skilled Application Support Engineer to join our team in Malaysia. As an integral part of our IT department, you will be responsible for ensuring the smooth operation of our banking applications and providing technical support to users. This role offers an exciting opportunity to work with cutting-edge technologies and contribute to the transformation of the banking experience.
Responsibilities:
Requirements:
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Join us at AMK Group and be part of a talented team dedicated to revolutionizing the banking experience. To apply, please send your latest resume to [HIDDEN TEXT] or DM for more details. All nationalities are welcome.