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Johor Bahru

    Program Manager - Johor, Malaysia - Flextronics

    Flextronics
    Flextronics Johor, Malaysia

    Found in: Talent MY C2 - 2 days ago

    Flextronics background
    Full time
    Description

    Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

    We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.

    A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

    Job Summary

    To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Program Manager located in Flex Skudai.

    Reporting to the Program Management Director the Program Manager role is responsible for leading a team of cross functional experts in the delivery of customer focused products and services and will support the development and implementation of project, pricing and program strategies in order to continue to deliver value to the business and its customers.

    What a typical day looks like:

  • Organize, plan and direct program schedules and budgets
  • Responsible for tracking relevant metrics and drive action items based on results.
  • Provide support, knowledge and expertise with contract negotiations as required.
  • Oversee all interdepartmental activities ensuring completion of all commitments made relative to product development timelines, delivery, quality and the required business metrics.
  • Reviews program proposal or plan to determine time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
  • Establishes work plan and staffing for each phase of program, and arranges for recruitment or assignment of personnel.
  • Manage the coordination of product life cycle activities with P&L and customer satisfaction and have responsibility for accounts of various complexities.
  • Be the key channel of communication for customers and act as escalation in the event of customer issues.
  • Responsible for customer satisfaction reviews and corrective actions.
  • Maintain current and develop additional business with customers.
  • Monitor and track that project and program deliverables are met.
  • Be responsible for maintaining excellent customer relations with both new and existing customers.
  • Support production sites for projects, costs and other customer related matters through leadership and expertise.
  • Coordinates program activities with activities of government regulatory or other governmental agencies.
  • Implement appropriate HR Strategies and actions to recruit and retain a qualified and motivated workforce.

    • The experience we're looking to add to our team:

  • Typically requires a Bachelor Degree or equivalent experience in addition to 8 years of Customer Program Administration experience.
  • Ability to present information to top management, and public groups.
  • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

    • What you'll receive for the great work you provide:

  • Full range of medical benefits, dental, vision
  • Life Insurance
  • PTO

    • AN06

    #LI-AN1

    Job Category

    Operations

    Required Skills:

    Optional Skills:

    Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

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