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    Assistant Retail Operation Manager - Malaysia, Kuala Lumpur - NH Prima International Sdn Bhd

    NH Prima International Sdn Bhd
    NH Prima International Sdn Bhd Malaysia, Kuala Lumpur

    2 days ago

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    Full time
    Description

    In this retail department role as Assistant Retail Manager, you will be responsible for translating the retail business goals into executional next steps - working towards increasing and improving store productivity and profitability, coaching and training staff with the skills needed to improve store performances. You will be the bridge connecting the offline stores and HQ, working closely with the store team and other department leads, and responsible for guiding the retail team to provide a 360 retail experience whilst ensuring targets & KPI are met

    Retail Sales Operation

    • Conduct regular store visits to ensure the retail operations are following guidelines, identifying areas of improvement, and facilitating next steps between teams.
    • Ensuring operational effectiveness across all functions of the store environment along with the compliance of store policies and procedures.
    • Stay up-to-date with brand general marketing timelines (i.e launches, sales, etc), identifying assets needed and communicating between stores and HQ to ensure assets and visual merchandising kits are produced and delivered to store in a timely manner.
    • Prepare daily, weekly, monthly, and other performance reports for business analysis.
    • Determining activities that could potentially contribute to value added activities, to increase and boost team KPIs.
    • Achieving store profitability targets by hitting sales targets and controlling store operating expenses.
    • Assist in managing special projects, including overseeing store construction and openings, store closure, renovation, etc, - effectively communicating brand's needs and ensuring the planned timelines are met.
    • Oversee and follow up on store maintenance and repair issues, monitoring and reviewing the service quality of external vendors and working with them for improvement plans.

    People Development & Sales Team Management

    • Ensuring optimal staffing levels through store rosters, adjusting based on customer traffic, store events etc, whilst adhering to the allocated budget.
    • Hire, develop and execute training programs for staff – guiding and coaching the team in terms of weekly sales goals and targets, general store management, systematic operations, customer servicing, and skills training to optimize efficiency, generate sales and ensure positive customer experience.
    • To manage the Retail Store team, overseeing hiring, retention and turnover.
    • Be on-ground at stores on a rotational basis, training and monitoring the team, assist with general running of stores during key moments, including brand storytelling and product knowledge.

    Inventory Management

    • To manage Retail stores overall wellbeing and ensuring systems and processes are optimized, including management of store fixtures, stock inventory, and promotional assets.
    • Identifying customer trends and monitoring product sell-through and inventory levels for products and supplies, communicating with HQ to ensure timely replenishment to maintain optimum stock levels.
    • Work closely with visual merchandising activities in-store, working with the store team to optimize product placements and visual displays, based on in-store observations.
    • Look at repairs / refunds / Quality Control SOPs and feedback, and work with HQ team to problem solve

    Customer Focus

    • Handle and respond to customers' complaints when required.
    • A well-thought out customer support strategy.
    • Listening and implementing customer feedback.
    • Building personalized experiences.
    • Delivering on promises.
    • Evolving based on customer needs.
    • Creating a customer-focused culture with staff.
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