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    Store Administrator - Kuala Lumpur, Malaysia - Hermès

    Hermès
    Hermès Kuala Lumpur, Malaysia

    Found in: Talent MY C2 - 4 days ago

    Default job background
    Full time
    Description

    Major Responsibilities:
    Inventory Control:

  • Daily stock operations management and control for a perfect stock accuracy Process all incoming and outbound product flows, while ensuring perfect synchronization between physical and system-based flows (receiving, transfers and shipments, returns . Manage the daily replenishment of all storage areas on the salesfloor (products and packaging) Monitor and close expired reservations and reintegrate them into available stock Assist in the follow-up and correction of negative stocks daily
  • Manage defective / shopsoiled products
  • Stock takes and cycle counts Plans, prepares and execute stock takes and cycle counts Scanning and investigating discrepancies, followed by consolidating final reports to be submitted to the Finance department Recommend or propose corrective actions to improve future stock takes results (methods, tool, training...) and reduce shrinkage
  • Process improvement from current storage process Implement an optimized organization of storage through understanding of our existing storage process and feedback from the store team Ensure an appropriate implementation of storage rules, stock procedures and best practices by all team members (5S controls, KPIs follow-up , and raise alerts to your manager when necessary Become a subject matter expert for all stock-related processes and tools

    • Store Administration and After-Sales Service:

  • Management and follow-up of customer services Managing all customer services – complaint handling, follow-ups in relation to store IT tools Responsible for the quality of follow-up for all customer services by establishing follow-up routines. Partnering sales team to optimize and simplify the back-office follow-up of those services Performance follow-up and continuous improvement on customer services and responsible for the business performance of all service-related operations
  • Compliance and knowledge on internal procedures Manage the store archiving for relevant documents, following the local and Group internal control rules Supporting the sales teams towards a perfectly accurate use of their digital tools and be the store's key user on Service-related processes: train newcomers on processes & tools, communicate new features and/or procedures, support the team on any issue Be responsible for the application of procedures related to internal control and health & safety
  • Store orders Be responsible and supervise the allocation of staff uniforms: fitting, orders, remittance, alterations, dry cleaning, spare uniforms Organize the supply of office stationeries, food & beverage and other relevant tools, coordinate with suppliers, control delivery and invoicing

    • Requirements & Capabilities:

  • Passionate about retail and luxury
  • Significant previous experience in retail back of house operations position
  • Very organized, rigorous and reliable, able to organize his/her work autonomously and to anticipate
  • Service- and customer-oriented (internal and external customers), with excellent communication skills
  • Proficient with Excel / IT tools
  • Team player - first experience of management appreciated if supervising security and/or tailor and artisan
  • Language requirements: fluency in English is mandatory (written and oral). Additional languages spoken or written are a plus
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