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    Account Manager - Malaysia, Petaling Jaya, Selangor - WISE AI

    WISE AI
    WISE AI Malaysia, Petaling Jaya, Selangor

    1 week ago

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    Full time
    Description

    Are you a dedicated professional with a passion for nurturing client relationships and driving business success We are seeking a skilled Account Manager to join our team, building and managing our existing strategic client relationship. In this role, you will play a crucial part in ensuring their continued satisfaction and exceptional customer success. If you thrive in a dynamic environment and excel at fostering long-term client partnerships, we want to hear from you.

    Job Responsibilities

    • Build and nurture strong, long-lasting relationships with existing clients to foster trust and loyalty.
    • Act as the primary point of contact for clients, addressing their inquiries, concerns, and needs in a timely and professional manner.
    • Collaborate with internal teams, including sales, product development, solution, support, and marketing, to ensure client needs are met effectively.
    • Identify opportunities for upselling or cross-selling additional products or services to existing clients based on their evolving needs.
    • Monitor client satisfaction levels and proactively address any issues or challenges to ensure ongoing satisfaction and retention.
    • Prepare regular reports on account status, sales renewal performance, and client feedback to internal stakeholders.
    • Work closely with the service delivery and technical teams to ensure clients receive the necessary services, such as solution design, installation, training, and support.
    • Renew contracts and agreements with existing clients, negotiating terms and pricing as necessary to drive mutually beneficial outcomes.

    Job Requirements

    • Minimum of 3 years of experience in software solution sales with a strong track record of achieving recurring sales target.
    • Excellent presentation and communication skills, with the ability to effectively convey complex information to clients.
    • Strong analytical skills and the ability to manage multiple projects and relationships simultaneously.
    • A customer-centric mindset with a focus on driving client satisfaction and delight.
    • Willingness to work collaboratively in a team environment and adapt to changing client needs.
    • Thrives in a dynamic environment, quickly adapting to changing priorities and customer needs
    • Knowledge in cloud solution platform, computer vision, eKYC or AI technologies is an advantage.
    • University or Bachelor's Degree preferred, or equivalent experience. Engineering or technology education is a plus.
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