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George Town

    Customer Service Mandarin Speaker - Penang, Malaysia - Net2source LLP

    Net2source LLP
    Net2source LLP Penang, Malaysia

    1 day ago

    Default job background
    Full time Customer Service / Support
    Description

    • Possess strong communication skills, including the ability to converse, read and write (type) effectively in the English and native language
    • Ability to multitask, detailed oriented and possess good problem-solving skills
    • Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers
    • Passionate in helping to resolve customer issues / queries and complaint handling
    • A team player who thrives in a fast paced, dynamic environment
    • A self-starter who is able to work independently and under minimal supervision
    • Able to determine the problem/sentiment of each interaction and responds professionally
    • Communicating with customer through all channel (phone, social media, digital, chat, etc)

    Minimum Skills Required:
    o 1 year of minimum experience in Customer Service
    o Decision-making skills and analytical skills are highly needed competencies due to nature of the program.
    o Flexible to changes and has a sense of urgency. This includes willingness to be upskilled to other functions.
    o Good time management skills
    o Can work under pressure and can deliver set goals
    o Confident in handling complex situation
    o Conversant and able to convey messages
    o Ability to effectively respond to customer needs o Interpersonal skills required to work well with others
    o Ability to follow directions
    o Ability to use the desktop computer system
    o Ability to navigate within web-based applications
    o Ability to multitask
    o Ability to learn at a fast pace
    o Good comprehension and listening skills
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