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Shah Alam

    Senior Technical Support Executive - Shah Alam, Malaysia - Razer

    Razer
    Razer Shah Alam, Malaysia

    Found in: Talent MY C2 - 3 days ago

    Razer background
    Full time
    Description

    Job Responsibilities :

    The Technical Support Specialist is responsible for delivering high-quality technical assistance to customers, ensuring prompt and effective resolution of issues related to our products. The role involves proactive problem-solving, excellent communication, and collaboration with internal teams. The ideal candidate possesses a strong technical background, customer-focused mindset, and the ability to thrive in a dynamic environment. Key responsibilities include responding to customer inquiries, troubleshooting technical problems, creating documentation, conducting training sessions, and maintaining service quality. This position offers an exciting opportunity for individuals who are passionate about technology and dedicated to delivering outstanding customer support.
  • Respond to customer inquiries and technical issues via phone, email, or chat in a timely and professional manner.
  • Troubleshoot and diagnose technical problems, providing step-by-step solutions or escalating issues to the appropriate team if necessary.
  • Collaborate with other departments to resolve complex customer issues.
  • Develop a deep understanding of our products and services to provide accurate and effective technical assistance.
  • Stay updated on product features, updates, and industry trends to enhance support capabilities.
  • Provide feedback to the product development team based on customer interactions to improve product functionality.

    • Pre-Requisites :

  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
  • Required language(s): Bahasa Malaysia, Mandarin, English
  • Multilingual especially with the ability to read and write in Mandarin.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Applicants must be willing to work in I-City.
  • Preferably specializing in Technical & Helpdesk Support or equivalent.
  • Full-Time position(s) available.

    • Are you game?

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