Customer Service Executive - Penang, Malaysia - DSS Software Solutions Sdn Bhd

DSS Software Solutions Sdn Bhd Penang, Malaysia

Found in: Foundit MY A2 - 3 days ago

Full time Customer Service / Support

Description

We are hiring for Customer Success Specialist for a Social Media Project
English - Read Write Speak fluently

Location:
Bayan Lepas, Penang

Salary:
RM 2,500 - RM3, RM Language Allowance24/7 Rotational Shift-5 days a week
Understand customer inquiries and respond via applicable channels: email, chat, and call backs
Understand customer inquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following documented work processes, data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service
Able to communicate effectively with customers in a friendly and polite manner following the processes
Able to read, write, and speak fluently and spontaneously in English.

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