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    Area Supervisor - Malaysia, Kuala Lumpur - Tommy Hilfiger

    Tommy Hilfiger
    Tommy Hilfiger Malaysia, Kuala Lumpur

    5 days ago

    Default job background
    Full time
    Description

    Responsibilities:

    • Manage Malaysia retail store operations with excellence and to ensure daily operations is in compliance with Group policy and procedures.
    • Deliver retail sales & profit according to Company targets.
    • Manage all stores to perform and grow according to objectives with support of and ability to present analysis, sales tactics, retail insights and general constructive input.
    • Ensure store visual merchandise is compliance to company SOP.
    • Inventory Management – Ensure sufficient stock on hand, internal store to store transfers, etc.
    • Customer Relationship Management – Ensure minimum VIP recruitments and returns.
    • Business analysis, promotion effectiveness and set goals to achieve maximum productivity.
    • Lead and communicate effectively with a team of retail staff, responsible for team building, coaching, training and staff development.
    • In-charge of operational staff recruitment and retention.
    • Conduct monthly meeting with all staff.
    • Roll out and implement stock take on monthly basis, store level sales planning and promotion activities.
    • Increase staffs' product knowledge and customer service skills by initiate certain activities or training.
    • Planning, liaising and coordinating among various supporting functions including Warehouse for stock delivery and collecting.
    • Liaise with respective mall operation teams regarding to store operations.
    • Roster-based, on-shift duty required during public holidays to align retail store needs

    Requirements:

    • At least 3 years of experiences in retail operations supervisory/ managerial experience in fashion retail industry.
    • Must be firm and operationally strong, experience in managing multiple retail stores
    • Cheerful personality, assertive, analytical, pragmatic, disciplined.
    • Excellent people/ interpersonal skills.
    • Sales driven and passionate in fashion retail.
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