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    Customer Service Specialist - Kuala Lumpur, Malaysia - Hunters International Sdn Bhd

    Hunters International Sdn Bhd
    Hunters International Sdn Bhd Kuala Lumpur, Malaysia

    1 week ago

    Hunters International Sdn Bhd background
    Description

    About Company:

    Our client centers on its expertise in providing desirable solutions, software, and programs in the fields of information technology, mass communication, and multimedia technology.

    Job Description:

    • Identify clients requirements and ensure they are answered or routed to the appropriate support area.
    • Provide operational support to clients by answering calls and online queries, analyze reported issues and offer appropriate advice and/or answers.
    • Keep and update reported issues and work closely with Technical Support team to assure quality customer service.
    • Provide feedback to enhance existing programmers by analyzing business objective and identifying areas for modification and improvement.
    • Provide product and technical guidelines for clients and educate clients on how to use the new features or add-on programs.
    • Undertake other ad hoc duties assign from time to time

    Requirements:

    • Candidate must possess at least a Diploma.
    • Ability to communicate (verbal & written) in BOTH English and Mandarin.
    • Applicants must be willing to perform 24 hours shift work, able to work on public holidays and weekends (on rotation basis).
    • Fresh graduates are encourage to apply. On the job training will be provided.
    • Preferably Junior Executives specializing in Call Center, Helpdesk support or equivalent.
    • Good in stress tolerance and able to learn independently.
    • Preferably candidate can multi-tasking and eager to learn

    Remuneration:
    RM 3,000

    Work Hours:
    Monday - Sunday (5days a week including Weekends & PH)
    24/7 rotational shift

    Work Location:
    Mid Valley, Kuala Lumpur

    Consultant in charge:
    Phoebe Loke | |
    Ashylinder Kaur     | - |

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