Jobs
>
Kuala Lumpur

    20240178 CAH Service Desk Support - Kuala Lumpur, Malaysia - Nala Groups

    Nala Groups
    Nala Groups Kuala Lumpur, Malaysia

    13 hours ago

    Default job background
    Description

    Job Position: Service Desk Support

    Job ID: C(A40)AH

    Company Background: IT Solution Service Provider

    Salary Range: Basic MYR4,000 - MYR6,500

    Working Days: 5 days Shift rotation 9am-6pm / 3pm-12am / 12am-9am shift

    Location: Plaza Ascent near Paradigm PJ

    Benefit:

    -13th month salary

    Medical benefit, vision benefit, dental benefit, attendance benefit, Gym benefit and etc

    Job Overview
    We are seeking a highly motivated and customer-focused individual to join our team as a Service Desk Support. The successful candidate will be responsible for providing technical assistance and support to our internal users, ensuring smooth and efficient operation of computer systems, software, and hardware.

    Responsibilities and Duties

    Provide customers with a first point of contact for all incidents, queries and requests over phone, email, and remote system.

    To effectively manage the Service Desk by ensuring all Incidents or Service Request tickets are promptly attended, resolved, or assigned.

    To monitor and maintain SLA, follow up outstanding tickets with customers or within internal support teams.

    Ensure all issues/problems/escalations are resolve in a timely manner.

    Record events and problems and their resolution in logs.

    Managing and compilation of all data and report. Ensuring all incidents, solutions and processes is accurately recorded.

    Pass on any feedback or suggestions by customers to the appropriate internal team.

    Identify and suggest possible improvement on procedures.

    Requirement

    Bachelors degree in Information Technology, Computer Science, or a related field is preferred.

    At least 1-2 years of experience with proven experience as service desk / helpdesk technician or relevant role. Fresh Graduate is welcome to apply.

    Familiar with service desk or helpdesk tools and systems.

    Familiar with ITSM (IT Service Management) processes and tools.

    Have experience with managing multiple user accounts.

    Have experience with ticketing systems for incident tracking and resolution.

    Strong understanding of operating systems (Windows, macOS, Linux) and common software applications. Experience in Jira Cloud will be an advantage.

    Ability to communicate technical information to non-technical users in a clear and understandable manner.

    Ability to diagnose and resolve basic technical issues.

    Able to write, read and communicate fluently in English. Chinese is an added advantage.

    Able to work in 24/7 shifts. (9am-6pm / 3pm-12am / 12am-9am shift)

    Willing to work on weekends and public holiday.

  • APNKL

    Service Desk Support 5 Working Days

    13 hours ago

    APNKL Kelana Jaya, Malaysia

    Job Position: Service Desk Support · Company Background: IT Solution Service Provider - (I Gaming / Entertainment ) · Salary Range: Basic MYR4,000 - MYR6,500 · Working Days: 5 days Shift rotation 9am-6pm / 3pm-12am / 12am-9am shift · Location: Plaza Ascent near Paradigm PJ · Bene ...

  • UCK TECH SOLUTION PLT

    Information Technology Help Desk Support

    6 days ago

    UCK TECH SOLUTION PLT Malaysia, Kuala Lumpur Full time

    Company Description · UCK Tech Solution PLT is an IT company founded in 2010, specializing in IT solutions, computer hardware and software sales, and support services. With a focus on delivering effective IT support and advice, our business coverage extends from Kuala Lumpur to v ...

  • Cognizant

    Service Desk Knowledge Manager

    13 hours ago

    Cognizant Kuala Lumpur, Malaysia

    Service Desk Knowledge Manager (Japanese Language) · Do you have Service Desk experience, and are you seeking a new job? Cognizant is looking for a Service Desk Knowledge Manager - fluent in Japanese. The full-time role comes with an attractive salary and benefits package. · As a ...

  • Cognizant Technology Solutions

    Service Desk Knowledge Manager

    1 day ago

    Cognizant Technology Solutions Kuala Lumpur, Malaysia

    Do you have Service Desk experience, and are you seeking a new job? Cognizant is looking for a Service Desk Knowledge Manager - fluent in Japanese. The full-time role comes with an attractive salary and benefits package. · As a Service Desk Knowledge Manager, you will promote col ...

  • ONE COMPLETE SOLUTION (M) SDN BHD

    Community Manager

    1 day ago

    ONE COMPLETE SOLUTION (M) SDN BHD Kuala Lumpur, Malaysia

    **Job Purpose and Job Responsibilities**: · Each Community Manager will be assigned the following responsibilities that include but are not limited to: · - Provide support to client employees by providing insight and support on tools and processes, introducing and reinforcing pro ...

  • Global Payments

    Business Technical Services Specialist

    1 day ago

    Global Payments Kuala Lumpur, Malaysia

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...

  • BAE Systems

    Service Desk Analyst

    1 day ago

    BAE Systems Kuala Lumpur, Malaysia

    BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital ad ...

  • BAE Systems

    Service Desk Analyst

    1 day ago

    BAE Systems Kuala Lumpur, Malaysia

    BAE Systems Digital Intelligence is home to 4,800 digital, cyber and intelligence experts. We work collaboratively across 16 countries to collect, connect and understand complex data, so that governments, nation states, armed forces and commercial businesses can unlock digital ad ...

  • Global Payments (Beamery)

    Business Technical Services Specialist

    1 day ago

    Global Payments (Beamery) Kuala Lumpur, Malaysia

    **Description**: · **Summary of This Role**: · Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: en ...

  • AMK TECHNOLOGY SDN BHD

    Level 2 IT Support Onsite Part Time

    13 hours ago

    AMK TECHNOLOGY SDN BHD Kuala Lumpur, Malaysia Part time

    **Nationality**:Malaysian · **Job Type**:Part time Position (every Monday and Tuesday 9am to 6pm) · **Location**:TRX, Kuala Lumpur (Onsite) · *Looking for Immediate Joiners* · **Requirements**: · - Education: Bachelor's Degree in Computer Science or other relevant fields · - Abov ...

  • AMK Technology Sdn Bhd

    Level 2 IT Support

    1 day ago

    AMK Technology Sdn Bhd Kuala Lumpur, Malaysia

    **Nationality**:Malaysian · **Job Type**:Part time Position (every Monday and Tuesday 9am to 6pm) · **Location**:TRX, Kuala Lumpur (Onsite) · *Looking for Immediate Joiners* · **Requirements**: · - Education: Bachelor's Degree in Computer Science or other relevant fields · - Abov ...

  • ServiceOne Solutions Malaysia Sdn Bhd

    Service Desk Analyst

    13 hours ago

    ServiceOne Solutions Malaysia Sdn Bhd Kuala Lumpur, Malaysia

    **Requirement**: · - Working 8 hours per days · - Willingness to work in rotational shifts (earlier is 6am and latest is 11pm, Monday to Sunday including public holiday) · - 5 days per week with shift changes monthly between teams. · - Technical knowledge/expertise to support tec ...

  • Vaimo

    Internal IT Support Specialist

    13 hours ago

    Vaimo Kuala Lumpur, Malaysia

    We are looking for an **Internal IT Support Specialist **to join our team at Vaimo. While working with the Internal IT team, you will support Vaimo employees both in our Tallinn office and our 15+ offices globally. · Our team is small but flexible, empowering, and always open to ...

  • Tribeca Serviced Hotel

    Front Office Executive

    1 day ago

    Tribeca Serviced Hotel Kuala Lumpur, Malaysia

    **Job Summary**: · - The Front Office Executive serves as the first point of contact for guests and visitors, ensuring a seamless and exceptional experience during their stay at the hotel. They are responsible for managing front desk operations, assisting guests with inquiries an ...

  • Mandarin Oriental Hotel Group

    Guest Services Supervisor

    1 day ago

    Mandarin Oriental Hotel Group Kuala Lumpur, Malaysia

    **Position**: GUEST SERVICES SUPERVISOR (Full time #539358) · **Property / Office**: Mandarin Oriental, Kuala Lumpur · **Location**: Kuala Lumpur, Malaysia · **Summary** · The Guest Services Supervisor is responsible for the supervision of all aspects of the Front Desk functions, ...

  • Marriott International, Inc

    Assistant Front Office Manager

    13 hours ago

    Marriott International, Inc Kuala Lumpur, Malaysia

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type* ...

  • Marriott International, Inc

    Assistant Front Office Manager

    13 hours ago

    Marriott International, Inc Kuala Lumpur, Malaysia

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N ...

  • Marriott International, Inc

    Front Office Manager

    13 hours ago

    Marriott International, Inc Kuala Lumpur, Malaysia

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type* ...

  • EY

    Customer Support IT

    13 hours ago

    EY Kuala Lumpur, Malaysia

    The opportunity · EY DnA is the data and advanced analytics capability within EY Asia-Pacific, with over 500 specialist employees working across multiple industry sectors. · We're looking for people to join us as part of our Data Managed Services team. You will need passion for a ...

  • Annum Bhd

    Receptionist

    13 hours ago

    Annum Bhd Kuala Lumpur, Malaysia

    **Requirements**: · - Minimum 1 year experience is preferred but fresh graduates also encourage to apply. · - Preferably those who are specializing in hospitality services/Clerical/ Administrative Support or equivalent. · - Pleasant personality, polite and tactful. · - Computer l ...