Jobs
>
George Town

    Technical Support Engineer - George Town, Malaysia - Motorola Solutions

    Motorola Solutions
    Motorola Solutions George Town, Malaysia

    6 days ago

    Motorola Solutions background
    Full time
    Description

    Job Description

    A TSO Applications and OS Systems Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.

    We are seeking an experienced support engineer or system engineer with a passion for technology and flawless analytical and communication skills.

    The role is based on a flexible, hybrid work model with possibility of full-time remote work. However travel to customer sites may be required in order to resolve those issues that cannot be resolved remotely.

    The role is one of second/third line support with a primary interface to the field support teams (either Motorola Solutions or customer) on one side and development engineering on the other.

    The department provides 24*7*365 cover to all our customers and as such all Technical Support Engineers will be expected to be part of the Out of Hours solution. At present this cover is achieved via an On-Call Rota.

    You will be a team player and possess strong communication skills. You must also be flexible and adaptable, as well as be able to use your initiative to present and communicate ideas confidently. It is important you have excellent analytical thinking and problem-solving skills as you will be expected to do your own research and investigation.

    Scope of Responsibilities:

  • Develop a high level of understanding of Motorola Solutions TETRA products and architecture to be able to support external and internal customers in the resolution of technical issues.
  • Liaise between the engineering departments and external as well as internal customers coherently in written and spoken English.
  • Take ownership of customers' issues and ensure that customers' expectations are met.
  • Follow Customer Issue Resolution processes.
  • From time to time, visit customer sites across the APAC region in order to resolve those issues that cannot be resolved remotely.
  • Use Motorola Solutions owned TETRA systems to reproduce and/or troubleshoot customer issues, as well as to gain knowledge of future software updates.
  • Participate in System Upgrades on customer premises.
  • Review existing tools and approaches and make recommendations on improvements or new functionality. Review and recommend improvements to procedures.
  • Stay current on new and emerging technologies.

    • #LI-TK1


    Basic Requirements

  • Degree in Engineering, Computer Science, Telecommunications or similar.
  • Minimum 1 year of experience in Technical Support or System Administration Engineer role (IT systems, Software Applications, Server Hardware ).
  • Understanding of ITIL framework/methodology and ITIL foundation.
  • Background knowledge of Operating Systems including Linux/UNIX, Windows and Virtualization Technology (VMware ESXi, KVM etc.) administration. Software Applications development background would be a strong advantage.
  • Understanding of network protocols.
  • Ideally having previous experience in Systems and Software Engineering, Mobile Telecoms including Tetra, LTE, UMTS/GSM.
  • Ability to understand the complexity of systems architecture.
  • Demonstrated strong troubleshooting skills, the experience and diligence to work on their own, within a team and with other stakeholders to deliver high quality solutions.
  • An ability to deliver against challenging deadlines with a flexible approach to the demands of the role.
  • Open and direct communication with excellent oral and written communication skills in English.

    • Desirable:

  • Basic Networking skills (Intermediate-Advanced preferable).
  • Basic Radio Frequency Telecommunications systems understanding.
  • Experience in Network Security, patching software and Antivirus Management.

    • We offer:

  • Trainings and broad development opportunities e.g within Continuous Talent Development program.
  • Opportunity to gain industry recognized certification e.g ITIL, CompTIA etc.
  • Access to a vast range of on-line trainings, industry periodicals and e-books.
  • Competitive salary package.
  • Yearly bonus (depends on company performance).
  • Employee Stock Purchase Plan (ESPP).
  • Strong team-oriented culture.
  • Comfortable work conditions (high class offices, parking space).
  • Remote work possibility.
  • Flexible working hours.
  • Private medical & dental coverage.
  • Life insurance.
  • Access to wellness facilities and integration events.


    • Travel Requirements

    None


    Relocation Provided

    None


    Position Type

    Experienced

    Referral Payment Plan

    Yes
  • Sharon Jen

    Field Support Engineer

    3 days ago

    Sharon Jen George Town, Malaysia

    Are you a young, ambitious, tech-savvy IT talent? · Do you thrive in a dynamic, tech-driven environment? Our client, a leading tech company in Kota Damansara, KL, seeks an energetic and detail-oriented individual to join their remote tech team. · Location: Penang (WFH) · About t ...

  • Boston Scientific Corporation

    Quality Eng

    11 hours ago

    Boston Scientific Corporation Penang, Malaysia

    **Work mode**:Onsite**Onsite Location(s)**:Penang, MY**Purpose Statement** · - Develops, establishes and maintains quality engineering methodologies, systems, and practices which meet BSC, customer, and regulatory requirements. Serves as a Quality representative to improve awaren ...

  • Cathay Pacific

    Aircraft Mechanic

    11 hours ago

    Cathay Pacific Penang, Malaysia

    ENG - Engineering · - Penang, Malaysia · - Cathay Pacific · - Application Deadline · 26 Mar 2024 · Company Description · - Let your passion fly We're proud to be one of the world's leading airlines. Our reputation is built on a long track record of success, an ongoing commitment ...

  • Keysight Technologies

    Solution Program Manager

    11 hours ago

    Keysight Technologies Penang, Malaysia

    Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world's visionaries and innovators in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions ...

  • Singapore Airlines Limited

    Customer Services Officer

    11 hours ago

    Singapore Airlines Limited Penang, Malaysia

    Providing professional customer services for airport check-in, arrival (including baggage-related matters), and departure (including overall responsibility for departure punctuality), as well as managing flights, handling passengers, and monitoring the collection of excess baggag ...

  • Glints

    Database Administrator

    11 hours ago

    Glints George Town, Malaysia

    We are looking for a Microsoft SQL Server database administrator to join our client team that is developing and maintaining the largest land and sea ticketing website in Southeast Asia. · **Key Responsibilities**: · - Perform installation, patching, and upgrading for the database ...

  • Cycle & Carriage Bintang Berhad

    Service Advisor

    11 hours ago

    Cycle & Carriage Bintang Berhad George Town, Malaysia

    **RESPONSIBILITIES**: · - To provide professional automobile advisory services to customers visiting the service centre. · - To check-in all assigned customers, including all pre-check in preparation (check vehicle history, any outstanding jobs, recall campaigns etc) and to condu ...

  • JAC Malaysia

    Accountant 1

    11 hours ago

    JAC Malaysia Penang, Malaysia

    Location: · - Penang- Specialisation: · - Engineering & Manufacturing- Salary: · - MYR 96, ,000 (Annual)- Reference: · - PR/ Contact details: · - Charmaine Loo- Job published: · - March 12, :23**JOB DESCRIPTION**: · - Perform various costing functions including managing inventory ...

  • Career International Fos Sdn. Bhd

    C17 Customer Success Specialist

    11 hours ago

    Career International Fos Sdn. Bhd George Town, Malaysia

    As a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect. · **Job Scope** · (May pe ...

  • SBM Offshore

    Cost Control Assistant

    11 hours ago

    SBM Offshore George Town, Malaysia

    **Req Id**:14482**Job Family**:Finance - Cost Control & Cost Engineering**Location**:Georgetown, GY**As an SBMer, we value the contribution you are already making today. Now, see how a role change can develop you, and us, even more.** · **Our Vision.** · - SBM Offshore believes t ...

  • INTEL

    Supply Chain Technical Analyst

    11 hours ago

    INTEL Penang, Malaysia

    This position reports into the Business Solutions team within Malaysia Site Logistics which is an organization under Assembly Test Manufacturing Logistics -ATML. As a Logistics Systems and Supply Chain Analyst, this individual is expected to deliver systems and Supply chain relat ...

  • LSEG (London Stock Exchange Group)

    Research Intern

    11 hours ago

    LSEG (London Stock Exchange Group) Penang, Malaysia

    Role summary · As a Research Intern, you will be assisting Senior Researchers in conducting in-depth research on breaking news in China regarding specific Anti-Money Laundering/Combating the Financing of Terrorism (AML/CFT) related issues. · A key focus would be on helping LSEG W ...

  • SBM Offshore

    Hsse Advisor

    11 hours ago

    SBM Offshore George Town, Malaysia

    **Req Id**:14680**Job Family**:HSSE-Q&R-OE - Office/ Site/ Unit**Location**:Georgetown, GY**Our Vision.** · - SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for generations to come. We share our experience to make it happen.** ...

  • Keysight Technologies

    Finance Associate

    11 hours ago

    Keysight Technologies Penang, Malaysia

    Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world's visionaries and innovators in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions ...

  • Celestica

    09 - Planning Advisor

    11 hours ago

    Celestica Penang, Malaysia

    Req ID: 119046 · Remote Position: Hybrid · Region: Asia · Country: Malaysia · State/Province: Bayan Lepas · City: Penang · **General Overview**: · **Functional Area**: SCM - Supply Chain Management · **Career Stream**: PLN - Planning · **Role**: Advisory · **Job Title**: Planning ...

  • SCALABLE Network Technologies

    Information Technology

    11 hours ago

    SCALABLE Network Technologies Penang, Malaysia

    Date: Nov 21, 2023- Country: Malaysia- State / Province: Penang- City: Penang- Job Type: Intern- Job ID: 51465Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world's visionaries and innovators in electronic design, simul ...

  • TIMELESS GREEN SDN BHD

    Electrical / Mechanical Maintenance Supervisor

    11 hours ago

    TIMELESS GREEN SDN BHD Perai, Malaysia

    **Electrical / Mechanical Maintenance Supervisor to be based at 1.2 MW Biogas Plant at Kg Valdor, Penang** · - Reports to Plant Manager · - In charge of safe electrical and mechanical operation of overall power plant and Interconnection Facility · - Lead day-to-day maintenance ta ...

  • Reeracoen Malaysia

    Technical Manager

    11 hours ago

    Reeracoen Malaysia Perai, Malaysia

    **Overview**: · **Salary**: · 8,000 MYR ~ 12,000 MYR**Industry**: · Manufacturing(Chemicals/Materials)- Design customer service projects and monitoring plan · - Prepare, plan and allocate resources inclusive of equipment and manpower · - Prioritise the work load, seeking input fr ...

  • SPEED TECH ICT SDN BHD

    Planner

    11 hours ago

    SPEED TECH ICT SDN BHD Perai, Malaysia

    1. Production scheduling to meet customers' demand including Engineering test-runs by referring to the forecast, customer requirements, inventory status and other requirements · 2. Review & monitor actual production outputs from various departments, including the progress and lea ...

  • Nastah Industries Sdn. Bhd.

    Lab Assistant

    11 hours ago

    Nastah Industries Sdn. Bhd. Perai, Malaysia

    **_Job Summary_** · To conduct routine testing and ensure the incoming raw materials, chemicals and solutions and compounds conform to specification. Responsible for quality control, assurance of the consistency of supplied compound and assist in quality improvement. · **_ · Key ...