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    Regional Technical Support Engineer - Kuala Lumpur, Malaysia - Randstad Malaysia

    Randstad Malaysia
    Randstad Malaysia Kuala Lumpur, Malaysia

    1 week ago

    Randstad Malaysia background
    Full time
    Description

    about the job

    role:

  • Perform a variety of complicated work related tasks
  • Perform technical training to MU Engineers
  • Capable of working with little supervision based upon training
  • In all aspect of the job, need to have a higher standard of conduct. technical:
  • Render Onsite and phone assistance to customers and fellow associates
  • Support Customer Engineer MU for technical service issues/problem onsite.
  • For Maintenance, troubleshooting , Installation, testing , commisioning, troubleshoting and repair
  • Prepare technical notes, preliminary and final root cause analysis report
  • Must have a one year technical experience in HVAC System.
  • Preferably have experience working in Data Center
  • Provide technical training to MU Customer Engineer and partner Service Engineer.
  • Implement Failed Changes Notice and Field Service Bulletin according to published guidelines. performance
  • Capable of making strong decisions, technical and commercial, under pressure.
  • Ability to communicate with all level witin organization.
  • Conduct themselves in a high degree of professionalism, and of service delivery.
  • Ability to handle stressful situations and provide calming effect to customer.
  • High level of diplomacy when interacting with internal and external customers.
  • Maintain productive utilization rate acoording to company guidelines
  • Complete all work in an efficient and timely manner.
  • Operate in safe manners in accordance of company guidelines. customer safistaction
  • Provide proper and adequate communication to internal and external customer.
  • Strive to provide all customers a "first time fix" for their equipment.
  • Attend customer meeting as required.requirements
  • Graduate of Bachelor Degree in Mechanical and HVAC
  • Qualification with 5 year HVAC/ Thermal Experience, preferrable with Chillers.
  • Proficient in MS Office, AutoCAD, MS Office.
  • Basic Knowledge in AutoCAD
  • Perfer candidates that are involved in Data Centre Projects
    skills no additional skills required
    qualifications no additional qualifications required
    education Associate Degree/Diploma
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