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    Software Support Specialist - Malaysia, Selangor - IT Simple System Solutions Sdn Bhd

    IT Simple System Solutions Sdn Bhd
    IT Simple System Solutions Sdn Bhd Malaysia, Selangor

    1 week ago

    Default job background
    Full time
    Description
    Job Responsibility

    • Providing customer service/ application support via telephone, remote assistance and email
    • Handle incoming calls from end users and perform first contact resolution
    • Handle software & hardware updates, installation and migration tasks
    • Ensure logged in tickets are solved within the time frame
    • Onsite system implementation
    • Handle and solve IT technical issue
    • Conduct product training to end user
    • Involve in Ad Hoc Project

    Job Requirements

    • Language(s): English, Bahasa Malaysia and Mandarin (Advantage)
    • Possess Diploma/ Degree in IT / Accounting / Business
    • Good knowledge of Accounting, inventory & HR system (Advantage)
    • Excellent communication skill both written and verbal
    • Able to work with minimum supervision, self driven and result oriented
    • In house training will be provided
    • Ability to build rapports with clients over the phone/ email
    • Ability to learn and support new applications
    • Preferably with own transport & willing to travel.

    Job Benifits

    • Basic Salary + Allowance + Performance Bonus
    • Internal Training Provided
    • Career Development Opportunities
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