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    Help Desk - Kuala Lumpur, Malaysia - Cognizant Technology Solutions

    Cognizant Technology Solutions
    Cognizant Technology Solutions Kuala Lumpur, Malaysia

    Found in: Talent MY C2 - 2 days ago

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    Description

    Cognizant is looking for a Help Desk in developing customized product for our clients. The role is expected to drive technology discussions and analyze the current landscape for gaps in addressing business needs. Cognizant needs a motivated individual to challenge the status quo and provide thought leadership/best practices to enhance our current services and technologies.

    Job Title: Help Desk

    Location: Kuala Lumpur

    Duration: Full Time

    Responsibilities:

    Associates should be good in Mandarin and Malay .

    Job Description:

  • Responsible for resolving staff and customer technological questions that need technical support.
  • Candidate should be good in troubleshooting (L1 level) network, hardware, and software problems
  • Excellent written and verbal communication skills
  • Able to clearly communicate technical concepts to both technical and non-technical audiences
  • SOP Based L1 Support for desktops and internal applications
  • Handle L1 Incidents, Service requests and triaging incidents
  • Users will reach L1 support team through ServiceNow tickets, Emails and Voice calls.
  • Extract ad-hoc reports based on Customer request.
  • Candidate should be good in Mandarin and Malay languages
  • Candidate should have work experience in Service desk
  • Send broadcast emails to end users post approval

    • #LI-CTSAPAC

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