- 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer. OR
- 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required. CORE WORK ACTIVITIES Administering Employee Training Programs
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Helps employees identify specific behaviors that will contribute to service excellence.
- Ensures employees receive on-going training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets
- Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision.
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Makes any necessary adjustments to training methodology and/or re-trains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Establishes guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing Training Budgets
- Participates in the development of the Training budget as required.
- Manages budget in alignment with Human Resources and property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.
- Utilizes P-card if appropriate to control and monitor departmental expenditures.
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Mgr-Training
Found in: Talent MY C2 - 1 day ago
Courtyard by Marriott Kuala Lumpur, Malaysia Full timeNuméro de l'Emploi · Catégorie d'Emploi Human Resources · Lieu Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia · Horaire Full-Time · Situé à distance ? N · Mutation? N · Type de Poste Management · Marriott International souscrit au ...
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Mgr, Training,QA
Found in: Talent MY C2 - 1 day ago
Standard Chartered Bank Kuala Lumpur, Malaysia Full timeRole Responsibilities · Manage end to end training programmes, QA, and support function · Responsibilities · Manage end to end training programmes, refresher and development training for the Collection team. · To ensure quality assurance within Credit via monthly call monitorin ...
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Mgr, MIS Analyst-Sales Management(Training), Business Banking
Found in: Talent MY C2 - 1 day ago
United Overseas Bank Kuala Lumpur, Malaysia Full timeMgr, MIS Analyst-Sales Management(Training), Business Banking · Posting Date: 25-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY · Company: United Overseas Bank (Malaysia) Bhd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global ...
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MGR, Transaction Surveillance
Found in: Talent MY C2 - 1 day ago
United Overseas Bank Kuala Lumpur, Malaysia Full timeMGR, Transaction Surveillance & Investigation · Posting Date: 05-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY · Company: United Overseas Bank (Malaysia) Bhd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more ...
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Manager – Governance, Regional Support
Found in: Foundit MY A2 - 4 days ago
Etiqa Insurance and Takaful Malaysia, Kuala Lumpur Full timeJoin Etiqa: Empowering Financial Confidence · Are you ready to be part of a dynamic and innovative team Look no further than Etiqa Insurance & Takaful, a leading insurance and financial services company committed to transforming the way people approach insurance and financial pla ...
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Lead Character Artist
Found in: Foundit MY A2 - 1 day ago
Streamline Studios Kuala Lumpur, Malaysia Full timeAs a Lead Character Artist, you will report to the Art or Creative Director and you will be responsible for managing and coordinating art-related project plans whilst mentoring teams of artists to help them grow from good to great. · Duties and Responsibilities · Work with the Cr ...
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SO-MGR Test Analyst, Retail Ops Readiness Centre
Found in: Talent MY C2 - 1 day ago
United Overseas Bank Kuala Lumpur, Malaysia Full timeSO-MGR Test Analyst, Retail Ops Readiness Centre · Posting Date: 23-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY · Company: United Overseas Bank (Malaysia) Bhd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of m ...
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Mgr/AVP, Rewards Specialist, Human Resources
Found in: Talent MY C2 - 1 day ago
United Overseas Bank Kuala Lumpur, Malaysia Full timeMgr/AVP, Rewards Specialist, Human Resources · Posting Date: 22-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY · Company: United Overseas Bank (Malaysia) Bhd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more ...
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MGR-AVP, Trade Operations Officer, Trade Operations Centre
Found in: Talent MY C2 - 1 day ago
United Overseas Bank Kuala Lumpur, Malaysia Full timeMGR-AVP, Trade Operations Officer, Trade Operations Centre · Posting Date: 26-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY · Company: United Overseas Bank (Malaysia) Bhd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global ne ...
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Personal Assistant
Found in: Foundit MY A2 - 2 days ago
Caikang Holdings Sdn Bhd Malaysia, Kuala Lumpur Full timeJob Responsibility · Responsible in managing the Directorâs day-to-day administrative and operational matters · Making appointments, travel arrangement/VISA, coordinating business schedules, itinerary, minutes of meeting, itinerary and general correspondence · Handling of persona ...
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Senior Graphic Designer
Found in: Foundit MY A2 - 13 hours ago
Anon Creative Malaysia, Kuala Lumpur Full timeWe're looking for a designer that can be developed to handle conceptualisation of themes. This designer will be trained to be an art director to manage a team. · They will mainly be handling ideation and pitches for branding projects, campaigns and publications. · At Anon Creat ...
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SO-MGR, Branch Service Manager-Operations Officer
Found in: Talent MY C2 - 1 day ago
United Overseas Bank Kuala Lumpur, Malaysia Full timeSO-MGR, Branch Service Manager-Operations Officer (KL Main) · Posting Date: 22-May-2023 Location: KL Main, Wilayah Persekutuan, MY · Company: United Overseas Bank (Malaysia) Bhd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global networ ...
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Chinese speaking Assistant Director
Found in: Foundit MY A2 - 13 hours ago
Recruiter4You Malaysia, Kuala Lumpur Full timeOur client is a fast growing company operating in the payments industry, headquartered in Dubai (WTC) which has entrusted Recruiter4You with seeking an Assistant Director. · Responsibilities: · Administrative Support: Provide comprehensive administrative support to the Managing D ...
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PBTB | Senior Manager, Company Secretarial
Found in: Foundit MY A2 - 4 days ago
Prudential BSN Takaful Berhad Malaysia, Kuala Lumpur Full timeAt Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone's i ...
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restaurant manager
Found in: Foundit MY A2 - 3 days ago
Mandarin Oriental Hotel Group Malaysia, Kuala Lumpur Full timeThe Restaurant Manager - Chinese Cuisine will manage the day-to-day operation of the restaurant, supervise and advise on Chinese food quality, assist in formulating long-term strategies. Creating a pleasant dining environment, high quality of food and experience for guests is imp ...
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Art Director
Found in: Foundit MY A2 - 13 hours ago
GatedTalent - Connecting Top Executive Search Firms And Executives Malaysia, Kuala Lumpur Full timeJob Brief · A company are looking for a creative Art Director who enjoys working in a fast paced environment and loves the challenge of discovering what makes consumers 'click'. You will cooperate with a design-savvy team to devise an overall concept. The goal is to translate mar ...
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management executive
Found in: Foundit MY A2 - 4 days ago
Mandarin Oriental Hotel Group Malaysia, Kuala Lumpur Full timeThe Role of the Management Executive - Rooms · The Management Executive - Rooms reports directly to Director of Rooms (DOR) and Hotel Manager (HM).Act as a liaison between other departments and the Rooms Division teams. · Handle phone calls and emails from guests and colleagues, ...
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Assistant Secretary
Found in: Foundit MY A2 - 13 hours ago
Kidskool Sdn Bhd Malaysia, Kuala Lumpur Full timeJob Responsibility · To effectively organize the Director's diary, schedule, and appointments. · To ensure the Director is fully briefed and prepared for any engagements she is involved in. · To draft correspondence on behalf of the Director, including general replies. · To atten ...
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MGR, Segment Strategy
Found in: Talent MY C2 - 1 day ago
United Overseas Bank Kuala Lumpur, Malaysia Full timeMGR, Segment Strategy ,Personal Financial Services · Posting Date: 07-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY · Company: United Overseas Bank (Malaysia) Bhd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of ...
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Senior Manager, Internal Audit
Found in: Foundit MY A2 - 13 hours ago
AIA Malaysia Malaysia, Kuala Lumpur Full timeFIND YOUR 'BETTER' AT AIA · We don't simply believe in being 'The Best'. We believe in better - because there's no limit to how far 'better' can take us. · We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the li ...
Mgr-Training / Director - Kuala Lumpur, Malaysia - Westin Hotels & Resorts
Description
JOB SUMMARYHelps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision.
Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. CANDIDATE PROFILE Education and Experience