Jobs
>
Kuala Lumpur

    Infrastructure Services Manager - Malaysia, Kuala Lumpur - ValueLabs

    ValueLabs
    ValueLabs Malaysia, Kuala Lumpur

    Found in: Foundit MY A2 - 1 day ago

    Default job background
    Full time
    Description

    Infra Managed Services

    Position overview :

    We are seeking a highly skilled and experienced Service Delivery Manager to join our IT Managed Services Team. The successful candidate will be responsible for ensuring optimal service delivery and customer satisfaction for an assigned set of clients.

    The Service Delivery Manager will also manage onboarding projects for new clients and other projects, coordinate and schedule resources, manage projects, successful project execution and contract renewals. The ideal candidate should have a bachelor's degree in an IT-related field, 10+ years of experience in service delivery, and five years of experience in project management for the Media/Telecom segment.

    Key Responsibilities:

    Ensure optimal service delivery and customer satisfaction for an assigned set of clients.

    Manage onboarding projects for new clients and other projects, including the accurate and timely gathering of all information needed to support the client, coordination and scheduling of resources, and management of projects including schedules/timelines, scope, risk, and quality of deliverables.

    Client management with the outcome of high customer satisfaction, retention, and growth by managing day-to-day SLA/KPI adherence and issue resolution, providing invoicing support and contract renewals, and all other business outcomes to MSP clients.

    Responsible for overall project management, including developing business relationships that position the SDM as a strategic advisor from beginning to end of each project's life cycle.

    Responsible for staffing, business satisfaction, prioritization of all deliverables, and ensuring quality of work meets IT and business standards and objectives.

    Develop project plans, including working with the team and IT Tower leads to execute, involving people at optimal levels for project success and overall utilization (goals, deliverables, schedule, budget, resources). * Assemble and analyze service/support data to provide regular customer reports.

    Educate and consult with customers on best practices and standards for service delivery, ensuring they can speak to corporate/brand standards, as well as industry standards.

    Maintain knowledge of technology products and services provided by the IT Managed Services group. * Coordinate and participate in Quarterly Business reviews with assigned clients and Account Managers. * Perform regular risk and trend analysis to help customers identify and mitigate any risks associated with their technology.

    Provide strategic technology guidance to customers based on their business objectives and

    organizational requirements.

    Manage the lifecycle of customer's technology stack(e.g., h SLAs) areas of focus (Help desk and End user support, 24/7 Monitoring Team, User Access and Account Management, IT Asset Management, Network Support, SAP & Esker Support, CloudOps Support, Data Center Infrastructure Support, Database Administrator (DBA) Team Business Systems Support, Financial Application Support (SAP and Esker), CRM Support, Call Center Telephony System Support, Digital Workplace (O365 and Internal Application Support), Software Engineering Support.).

    Skills & Experience Needed:

    Bachelor's degree in an IT-related field.

    10+ years of experience in service delivery.

    Five years of experience in the project management for the Media/Telecom segment.

    Combination of the following: + Service delivery. + IT Customer Service. + Project Management. + Excellent Communication and Customer Service Skills. + Excellent Organization and time Management Skills. + Ability to work in a fast-paced environment. + ITIL Foundations Certified. + Project Management Professional (PMP) desired. + Ability to work independently with little to no supervision.

  • Shangri-La Group

    Service Manager

    Found in: Foundit MY A2 - 6 days ago

    Shangri-La Group Malaysia, Kuala Lumpur Full time

    Shangri-La, Kuala Lumpur · Be part of our Shangri-La family · Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle Ea ...

  • Encora Inc.

    Service Manager

    Found in: Talent MY C2 - 4 days ago

    Encora Inc. Kuala Lumpur, Malaysia

    Location: Cyberjaya, Malaysia · Experience: 5years · Job Mode: Full-time · Work Mode: On-site and/or Hybrid · Job Summary · As a Japanese Speaking Manager, you will play a crucial role in overseeing and managing the operations within our organization. You will be responsible f ...

  • Park Hyatt

    Event Service Manager

    Found in: Foundit MY A2 - 3 days ago

    Park Hyatt Malaysia, Kuala Lumpur Full time

    Organization- Park Hyatt Kuala Lumpur · Summary · You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting associate, guest and owner expectations. The Event Service Manager ove ...

  • Averis

    Specialist, Service Management

    Found in: Foundit MY A2 - 2 days ago

    Averis Malaysia, Kuala Lumpur Full time

    Responsibilities: · Collaborate with various IT/Digital/FA/HR teams to contribute to the success of ongoing projects/initiatives. · Assist in reporting functions using relevant Service Management tooling dashboard/systems. · Conduct data analysis for service improvement purposes ...

  • AIA Malaysia

    Manager, Network Services

    Found in: Foundit MY A2 - 2 days ago

    AIA Malaysia Malaysia, Kuala Lumpur Full time

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. · As pioneering innovators for over 100 years, we're now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to de ...

  • Agensi Pekerjaan EPS Consultants Sdn Bhd

    Manager, Customer Service

    Found in: Foundit MY A2 - 5 days ago

    Agensi Pekerjaan EPS Consultants Sdn Bhd Kuala Lumpur, Malaysia Full time

    Client Background: · BPO wing that offering a spectrum of services, from data analysis, customer service, and risk · management to administration, IT support, human resources, marketing, and beyond. · Location: KL · Tenure: Permanent role · Salary: Basic Salary · Duties and R ...

  • PwC

    Manager - Transaction Services

    Found in: Foundit MY A2 - 1 day ago

    PwC Malaysia, Kuala Lumpur Full time

    Job Description & Summary · A career in our Acquisition Advisory practice, within Deals Transaction Services, will provide you the opportunity to help organisations realise the potential of mergers, acquisitions and divestitures and capital markets. In short, we help some of the ...

  • Welovesupermom Pte Ltd

    Account Servicing Manager

    Found in: Talent SG C2 - 4 days ago

    Welovesupermom Pte Ltd Kuala Lumpur, Malaysia Full time

    Supermom, a fast-growing AI data powerhouse, has a mission to enable parents and families to live better and smarter in Southeast Asia. Boasting one of the largest family communities in Singapore and expanding fast in Indonesia and Malaysia, as well as other SEA countries, we are ...

  • Avaya

    Service Delivery Manager

    Found in: Talent MY C2 - 4 days ago

    Avaya Kuala Lumpur, Malaysia

    About the Opportunity · The purpose of this role is to act as a liaison between Avaya Operations Services and customers to ensure customer satisfaction and to meet operational service level agreements based on contractual obligations. This person develops and maintains customer r ...

  • SITA

    Manager Service Level

    Found in: Talent MY C2 - 4 days ago

    SITA Kuala Lumpur, Malaysia

    Overview · WELCOME TO SITA · is the leading specialist in air transport communications and information technology. We don't just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and p ...

  • United Overseas Bank

    SO, Service Manager

    Found in: Talent MY C2 - 4 days ago

    United Overseas Bank Kuala Lumpur, Malaysia Full time

    SO, Service Manager (Mass Market), CWM, CMB · Posting Date: 20-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY · Company: United Overseas Bank (Malaysia) Bhd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more t ...

  • AIA

    Manager, IT Service Governance

    Found in: Talent MY C2 - 4 days ago

    AIA Kuala Lumpur, Malaysia Full time

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. · If you believe in developing a better tomorrow, read on. · About the Role · Manages and facilitates key functions of the outsourced service providers and internal services ...

  • GE

    Services Project Manager

    Found in: Talent MY C2 - 4 days ago

    GE Kuala Lumpur, Malaysia Mid-Career

    JOB DESCRIPTION Job Description Summary · Runs execution on customer sites. In charge for on time delivery within allocated budget. Job Description · Essential Responsibilities · Reports to Regional Services Operations Manager. Works hand in hand with Resource Manager ...

  • United Overseas Bank

    MTO, Service Manager

    Found in: Talent MY C2 - 4 days ago

    United Overseas Bank Kuala Lumpur, Malaysia Full time

    MTO, Service Manager (Mass Market), Corporate Wealth Management · Posting Date: 28-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY · Company: United Overseas Bank (Malaysia) Bhd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a glob ...

  • Scicom

    Service Delivery Manager

    Found in: Talent MY C2 - 4 days ago

    Scicom Kuala Lumpur, Malaysia Full time

    Job Description The Responsibilities of the Role: · Able to communicate and adapt to different people and diverse personalities. · Able to multi-task and work around scheduled deadlines within a dynamic and challenging environment. · A high degree of integrity and professional ...

  • Prudential plc

    Manager, Customer Servicing

    Found in: Talent MY C2 - 4 days ago

    Prudential plc Kuala Lumpur, Malaysia Full time

    Job Summary · : · The incumbent is responsible to provide an efficient and effective support to the Company's goals by meeting and exceeding the expectations on operational processes. The complexity of the insurance business requires the incumbent to acquire a thorough knowledge ...

  • RHB Banking Group

    Premier Service Manager

    Found in: Talent MY C2 - 4 days ago

    RHB Banking Group Kuala Lumpur, Malaysia Permanent

    Description · Primary Objective: · To support Premier Centers in delivering superior customer experience and service by working closely with Premier Relationship Managers with service requests, sales documentation and attending to customers in the Premier Center, · To assist Pr ...

  • Shangri-La

    Service Manager-FB

    Found in: Talent MY C2 - 4 days ago

    Shangri-La Kuala Lumpur, Malaysia Permanent

    Shangri-La, Kuala Lumpur · Be part of our Shangri-La family · Shangri-La Hotels and Resorts began in 1971 with our first deluxe hotel in Singapore. Today, the group comprises over 102 deluxe hotels and resorts in key cities in Asia Pacific, North America, Europe and the Middle ...

  • Hong Leong Bank Berhad

    Manager - Personal Financial Services (Merchant Service)

    Found in: Talent MY C2 - 4 days ago

    Hong Leong Bank Berhad Kuala Lumpur, Malaysia Full time

    If you are looking to excel and make a difference, take a closer look at us... · Production Issue Troubleshooting · To provide first or second level technical support for all merchant acquiring systems (eg. EDC terminals, payment gateway, host, auto billing system, etc) related ...

  • Agensi Pekerjaan EPS Consultants Sdn Bhd

    Assistant Manager, Customer Service

    Found in: Foundit MY A2 - 5 days ago

    Agensi Pekerjaan EPS Consultants Sdn Bhd Kuala Lumpur, Malaysia Full time

    Client Background: carry on business of MLM for all types of beauty care products, health supplement, consumer products and products of all kinds and descriptions. · Industry: MLM · Location: Kuala Lumpur · Headcount:1 · Tenure: Permanent · Remuneration: basic + good benefits ...