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    Customer Relationship Manager - Malaysia, Kuala Lumpur - Bell Ward (Agensi Pekerjaan Bell Ward Sdn Bhd)

    Bell Ward (Agensi Pekerjaan Bell Ward Sdn Bhd)
    Bell Ward (Agensi Pekerjaan Bell Ward Sdn Bhd) Malaysia, Kuala Lumpur

    22 hours ago

    Default job background
    Full time
    Description
    Job Description

    As a Customer Relationship Manager, you will play a crucial role in ensuring an exceptional experience for our clients. You will be responsible for building and maintaining strong relationships, addressing client inquiries, and providing guidance on our feng shui products and services. This role requires a unique blend of interpersonal skills, feng shui knowledge, and business acumen.

    Job Responsibilities

    • Build and maintain strong, positive relationships with clients.
    • Act as the main point of contact for client inquiries and concerns.
    • Proactively engage with clients to understand their needs and preferences.
    • Provide information and guidance on our feng shui products and services.
    • Educate clients on the principles of feng shui and how our offerings can benefit them.
    • Collaborate with the sales team to promote upselling and cross-selling opportunities.
    • Ensure clear and effective communication with clients through various channels (email, phone, in-person meetings).
    • Keep clients informed about new products, services, and promotions.
    • Gather feedback from clients and communicate it internally for continuous improvement.
    • Address and resolve client concerns promptly and effectively.
    • Collaborate with other departments to ensure timely resolution of client issues.
    • Identify recurring issues and work towards implementing preventative measures.
    • Maintain accurate and up-to-date records of client interactions and transactions.
    • Document client preferences, feedback, and any relevant information.

    Job Requirements

    • Bachelor's degree in Business, Marketing, or a related field.
    • Proven experience in customer relationship management.
    • Passionate in metaphysics/feng shui principles.
    • Excellent communication and interpersonal skills.
    • Problem-solving ability and a customer-focused mindset.
    • Ability to work collaboratively with cross-functional teams.
    • Proficiency in CRM software and Microsoft Office Suite.

    Reporting To

    Sales Director

    For more information or confidential consultation, please do not hesitate to contact Gideon at [HIDDEN TEXT].

    We thank you for applying with us in advance but only short listed candidates will be notified.

    For candidates who applied to this job is deemed to have consented to the collection, use and disclosure of personal data by our organization for a purpose of this or any job application with Bell Ward.

    Company Registration No. : P (JTK License No : JTKSM 427)
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