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    Customer Service Specialist - Malaysia, Kuala Lumpur - FMG Group Empire Sdn Bhd

    FMG Group Empire Sdn Bhd
    FMG Group Empire Sdn Bhd Malaysia, Kuala Lumpur

    4 days ago

    Default job background
    Full time
    Description
    Job Responsibility

    • To efficiently handle inbound and outbound customer call inquiries.
    • To provide fast and timely solutions to all customer related problems.
    • To ensure customer satisfaction by providing excellent Customer Services.
    • To be constantly guided by company's service standards.
    • Effectively manage large numbers of incoming calls
    • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies

    Job Requirements

    • Fresh graduates are encouraged to apply.
    • Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
    • Possess good telephone etiquette with a smiley voice.
    • Knowledge in handling basic computer (Microsoft Excel/Word etc).
    • Good communication and interpersonal skills.
    • Ability to multi-task, prioritise and manage time effectively
    • Social media savvy

    Job Benifits

    • Annual leave and sick leave
    • Bonus
    • KWSP and SOCSO
    • Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
    • Career Progression opportunities -
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