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Kuala Lumpur

    Customer Service Specialist - Kuala Lumpur, Malaysia - Sharon Jen

    Sharon Jen
    Sharon Jen Kuala Lumpur, Malaysia

    3 days ago

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    Description

    Our client empower individuals and businesses to thrive by providing flexible and inspiring workspaces, fostering a collaborative community, and exceeding expectations through exceptional service.

    Work Location; Horizon, Bangsar South, Kuala Lumpur.
    Walking distance to LTR and all amenities.

    Why join our client?

    • They are a vibrant coworking space empowering individuals and businesses to thrive.
    • As a Client Experience Champion, you will play a pivotal role in shaping the first impression and fostering a positive and productive environment for their valued clients.
    • You can contribute directly to our client company's success by exceeding client expectations and building lasting relationships.

    Who are we looking for:-

    • You are a passionate and detail-oriented individual with a genuine interest in exceeding client expectations.
    • You possess exceptional verbal and written communication skills and are comfortable interacting with people from diverse backgrounds.
    • You are a natural relationship builder who thrives in a fast-paced environment and enjoys learning new things.
    • You are proficient in English and Chinese, and have a strong understanding of social media platforms.
    • You are well-groomed and stylish.

    What you will do:-

    1. Delight Clients

    • Become a trusted advisor to clients, providing comprehensive support regarding their office needs, from printer assistance to managing chargeable time for administrative tasks.
    • Proactively address client inquiries and requests, ensuring timely and efficient resolution.
    • Foster a welcoming and supportive environment that fosters client satisfaction and loyalty.

    2. Drive Business Growth.

    • Conduct engaging tours of our facility, showcasing our offerings and highlighting the unique benefits we provide to potential clients.
    • Build and nurture relationships with potential clients through effective communication and follow-up.
    • Contribute to social media marketing by participating in photo and video shoots showcasing our vibrant community.
    • Streamline client onboarding by efficiently entering client payments into our management system.

    Bonus Points:-

    • Experience working in a coworking or hospitality environment is a plus.
    • A creative and solutions-oriented mindset is highly valued.

    Compensation and Benefits:-

    We offer a competitive compensation package and comprehensive benefits to attract and retain top talent.

    Next Steps?

    We would love to hear from you if you are passionate about helping clients and our company to excel. We look forward to receiving your CV today

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