Jobs
>
Kuala Lumpur

    Executive, Contact Centre - Malaysia, Kuala Lumpur - Prudential Services Asia

    Prudential Services Asia
    Prudential Services Asia Malaysia, Kuala Lumpur

    5 days ago

    Default job background
    Full time
    Description
    Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

    Job Purpose

    The incumbent is responsible to provide an efficient and a high quality telephone servicing facility to customers (agents and policyholders) by meeting and exceeding their expectation. To achieve the following Key Performance Indicators (KPI) as a team:
    • Financial – Ensure the team achieves Service Level Agreements (SLA) and maintain cost effective management.
    • Customer – Plan and organize Contact Center (CC) activities to meet and exceed customer standards and expectations.
    • Operational Performance – To satisfy our customers and shareholders, to excel in business process.
    • People – To achieve our goals and contribute to organization learning and innovation process.

    Job Responsibilities

    The essential duties and responsibilities for the incumbent are as per below
    • Deliver world class customer service via telephone
    • Provide a polite, professional and accurate response
    • Manager customer's expectations and display ownership for customer's requests
    • Liaise with appropriate departments to resolve issues brought up by customers
    • Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers
    • Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
    • Undertake any other works and duties allocated by management as and when required

    Job Requirements

    • At least Diploma or Degree in any field from a recognized college or university.
    • Preferably 1 year of working experience in a call center and/or customer service role in the servicing industry.
    • Experience in handling international calls will be an added advantage.
    • Fresh graduates who are looking for challenges in customer service are encouraged to apply.
    • Good command of spoken and written English. Ability to speak and write Mandarin and/or Chinese dialects is an added advantage.
    • Good voice, clear pronunciation, good diction and able to vary intonation with empathy and good listening skills.
    • Enthusiastic, self-motivated and able to succeed in a fast pace customer focus environment.
    • Pleasant, patience and self-discipline.
    • Successful candidates will be provided with comprehensive training in Malaysia and/or Singapore.

    Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
  • Aisling Consulting Sdn Bhd

    Contact Centre

    12 hours ago

    Aisling Consulting Sdn Bhd Kuala Lumpur, Malaysia

    **Job Scope**: · 1. Attending to inbound calls only and assisting customers inquiries · 2. No Sales and outbond call required. · 3. Ad-hoc assignments or tasks assigned by Supervisor. · ------ · - **Location**: Jalan Raja Laut KL & Jalan Ampang (Near Public transport) · ------ · ...

  • Plaza Premium Group

    Specialist, Contact Centre

    2 days ago

    Plaza Premium Group Kuala Lumpur, Malaysia Full time

    About the Company · Hello Welcome to Plaza Premium Group, we're people passionate about Making Travel Better. We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, ...

  • Prudential Services Asia

    Executive, Contact Centre

    5 days ago

    Prudential Services Asia Malaysia, Kuala Lumpur Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and m ...

  • Prudential Services Asia

    Executive, Contact Centre

    5 days ago

    Prudential Services Asia Malaysia, Kuala Lumpur Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and m ...

  • Plaza Premium Group

    Specialist, Global Contact Centre

    5 days ago

    Plaza Premium Group Malaysia, Kuala Lumpur Full time

    About the Company · Hello Welcome to Plaza Premium Group, we're people passionate about Making Travel Better. We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, ...

  • Telecontinent

    Contact Centre Quality Assurance

    5 days ago

    Telecontinent Malaysia, Kuala Lumpur Full time

    Job Responsibility · Effective listener with the ability to monitor large volume of calls, chat & emails on a daily basis ensuring service & accuracy · Drive action plans to improve detective rate and overall quality score of the team through analysis of improvement on fatal erro ...

  • JAC Recruitment Malaysia

    Data Center Product Manager

    12 hours ago

    JAC Recruitment Malaysia Kuala Lumpur, Malaysia

    Location: · - Kuala Lumpur- Specialisation: · - Building & Construction- Salary: · - MYR 150, ,000 (Annual)- Reference: · - PR/ Contact details: · - Sunil See- Job published: · - April 09, :04**COMPANY OVERVIEW** · A leading global company that provides digital integration servic ...

  • Sincere Service Centre Sdn Bhd

    Printing Operator

    12 hours ago

    Sincere Service Centre Sdn Bhd Kuala Lumpur, Malaysia

    Job Requirement: · 1. Printing Operator (Male) · - Working with printing machines · - Responsible for maintenance of printing equipments · 2. Packaging Crew (Female) · - Packing orders and slitting paper · - Inspect and receive incoming and outgoing goods · Willing to learn and w ...

  • Mulia Property Deveploment Sdn Bhd

    Duty Executive

    12 hours ago

    Mulia Property Deveploment Sdn Bhd Kuala Lumpur, Malaysia

    The Duty Executive is responsible for overseeing the daily operations of the building and operational departments. They ensure that the operations runs smoothly, that staff are effectively managed, and that tenant and visitor needs are met. · The Duty Manager is in charge during ...

  • Hr Plug-In Consultancy

    Relationship Manager

    12 hours ago

    Hr Plug-In Consultancy Kuala Lumpur, Malaysia

    Job Description: · Sales Planning & Activities - Prepare and pro-actively execute sales plans for prospective customers from Bank's leads (LMS) and self-generated leads - Actively participate and collaborate with other sales personnel at PBC/branch/region on sales activities/camp ...

  • SRG Asia Pacific Sdn. Bhd.

    Visa Consultant

    12 hours ago

    SRG Asia Pacific Sdn. Bhd. Kuala Lumpur, Malaysia

    **Position Title: Sales Professional** · **Location: Kuala Lumpur Department: Contact Centre Sales / Outbound** · **Supervisor: Team Leader** · ***: · The Sales Professional (SP) role is a key point of contact between our client and their customers across to answer queries, intro ...

  • Upstream BPO Sdn Bhd

    Subject Matter Expert

    12 hours ago

    Upstream BPO Sdn Bhd Kuala Lumpur, Malaysia

    Identifying and capitalizing on opportunities to collaborate with related department to identify their needs and develop tailored KM strategies · - Designing data collection materials and conducting key informant interviews, focus group discussions, and surveys to determine knowl ...

  • Glob Pro BrainHunters Sdn Bhd

    Customer Engagement Exec- Up to 3.8k

    12 hours ago

    Glob Pro BrainHunters Sdn Bhd Kuala Lumpur, Malaysia

    _Responsibilities:_ · - _Handle incoming calls and resolve any bank products / services._ · - _Sign up customers for I-Banking for ease use of online banking._ · - _Maintain contact records to reflect latest information._ · - _Reduce requests and complaints turnaround._ · - _Prom ...

  • Times Consult

    Email & Livechat Executive - Office Hours Immediate

    12 hours ago

    Times Consult Kuala Lumpur, Malaysia

    ** Basic salary up to 3,8K + various allowances + good benefit** · ** Monthly intake and immediately interview arrangement** · ** Walking distance from main LRT** · ** Contact Centre Environment (24x7) with training provided** · ** 5 working days per week & work from office** · * ...

  • Times Consult

    Customer Service Officer Open to Fresh Graduates

    12 hours ago

    Times Consult Kuala Lumpur, Malaysia

    **various allowances + good benefit** · **Monthly intake and immediately interview arrangement** · **Walking distance from main LRT** · **Contact Centre Environment (24x7) with training provided** · **5 working days per week & work from office** · **Degree fresh graduate with com ...

  • HAYS CONSULTING

    SAP Fico Consultant

    12 hours ago

    HAYS CONSULTING Kuala Lumpur, Malaysia

    SAP FICO Functional Consultant for a renowned healthcare provider based in Selangor. · **Your new company** · You will be joining a leading healthcare provider that offers a range of services and solutions to improve the quality of life of the community. The company is committed ...

  • RHB Banking Group

    Relationship Manager, Cbbc @ Taman Sungai Besi

    12 hours ago

    RHB Banking Group Kuala Lumpur, Malaysia

    Working Hour · - Regular Hours · - Monday - Friday- Business Area · - Community Banking- Location · - Malaysia - Kuala Lumpur- Description · **Primary Objective**: · Acquire new to Premier (NTP) customer to achieve sales/revenue/AUM targets assigned by the Bank and contribute tow ...

  • Asia Recruit Recruitment Agency Sdn Bhd

    Customer Service Executive

    12 hours ago

    Asia Recruit Recruitment Agency Sdn Bhd Kuala Lumpur, Malaysia

    **Key Requirements**: · - SPM/STPM or equivalent certificate holders with at least 5 years of work experience · - Diploma / Advanced Diploma holders with at least 2 years of work experience · - Degree holder Fresh graduates are welcome to apply · - Possesses good communication sk ...

  • Timesconsult

    Customer Service

    12 hours ago

    Timesconsult Kuala Lumpur, Malaysia

    Permanent Full Time Role · **Location**: · - Jalan Ampang/Jalan Tun Razak, KL (Accessible by public transport) · **Responsibilities**: · - Take inbound calls regarding financial products · - Servicing the Singaporean market · - Crucial in building and retaining customer relations ...

  • Kerry

    Customer Care Support Specialist

    12 hours ago

    Kerry Kuala Lumpur, Malaysia

    **About Kerry**: · - Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the wo ...