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    Service Desk Analyst - Kuala Lumpur, Malaysia - Tata Group

    Tata Group
    Tata Group Kuala Lumpur, Malaysia

    Found in: Talent MY C2 - 2 days ago

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    Description
    About TCS: A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We-re #BuildingOnBelief. Please find the job description below. Job Title: Service Desk Analyst (English + Japanese) Location: Kuala Lumpur, Malaysia Expectations from the Role
  • Should possess good communication skills.
  • Should have knowledge on basic desktop issues, printer installations, AD, Exchange, Office365, Hardware issues, Wireless issues.
    • Desired Competencies (Technical/Behavioral Competency) Must-Have
  • Strong English & Japanese Communication and inter-personal skills.
  • Must have JLPT N1 or JLPT N2 certifications.
  • Should have good experience in troubleshooting hardware issues for both desktops and laptops.
  • Should have knowledge on basic desktop issues, printer installations, AD, Exchange, Hardware issues etc.
  • Should have experience in Active Directory, Office365 and Desktop trouble-shooting
  • Hands on experience on OS troubleshooting skills
    • Good-to-Have
  • Hands on experience on VMware and VDI troubleshooting.
  • Good knowledge of ITIL Life Cycle phases - Mandatory
  • Flexible to work
    • Thank you for your interest in applying for this position with TCS. We will review your application and will get back to you if we are considering your interest in this opportunity.
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