- Provides second-line investigation and diagnosis.
- Resolves and closes incidents/service requests as per help desk procedures & allocated timelines.
- Escalates unresolved incidents/service requests within agreed timescales.
- Ensures tickets are updated at all times until issues are resolved.
- Liaises with clients, other IT support groups and 3rd party providers when necessary.
- Performs staging of PCs
- Performs IMAC (Install, Move, Add and Change)
- Conducts hardware and software maintenance and support.
- Troubleshoots and resolves PC incidents and/or VIP requests.
- Above 4 years of related experience preferred.
- Able to read and write in English, and can communicate in oral English.
- Willingness to work flexible hours when needed.
- Good customer interface skills/interpersonal skills
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Technical Support
Found in: Foundit MY A2 - 4 days ago
TC Management Services Corporation Sdn Bhd Kuala Lumpur, Malaysia Full timeJob Responsibilities · Diagnosing and resolving technical issues reported by customers or end-users. · Providing customer support and assistance through various communication channels. · Documenting and tracking reported issues, troubleshooting steps, and solutions. · Acquiring i ...
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Sales Support
Found in: Foundit MY A2 - 5 hours ago
AVEVA Malaysia, Kuala Lumpur Full timeAVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. · We're the first software busin ...
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Customer Support
Found in: Foundit MY A2 - 5 days ago
Optimum Solutions (Singapore) Pte Ltd Kuala Lumpur, Malaysia Part timeResponsibility: · Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. · Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner. · Gather f ...
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Chat Support
Found in: Foundit MY A2 - 6 days ago
Lancesoft Malaysia Malaysia, Kuala Lumpur Full time#urgenthiring Chat Support · I am #hiring for the role CHAT SUPPORT (Mandarin Speakers) for our esteemed client · Language- Mandarin · Location- Kuala Lumpur, Malaysia · Shift- Rotational Shift · Your Responsibilities · Represent the brand, the culture, and values of our client ...
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Support Engineer
Found in: Foundit MY A2 - 1 day ago
Ascentrio Sdn Bhd Malaysia, Kuala Lumpur Full timeWe strongly encourage Malaysian candidates with some IT working experience to apply. On-the-job training would be provided. The candidate must be located in Kuala Lumpur (relocate to KL, if necessary), even though 'WFH' is allowed. · Responsibilities · Working as a Level 1 Suppor ...
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Chat support
Found in: Foundit MY A2 - 5 hours ago
Net2Source Inc. Malaysia, Kuala Lumpur Full timePosition- Chat support · Language- English and Vietnamese · Location- Malaysia · Shift timing- 5 days working , Rotational shifts · Experience- Min 6 months CS experience / Freshers can apply. · Job Description: · Possess strong communication skills, including the ability to ...
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Support Role
Found in: Foundit MY A2 - 5 days ago
The Access Group Malaysia, Kuala Lumpur Full timeAre you a Customer Support professional looking for a new opportunity Look no further than The Access Group We're excited to welcome both experienced and non-experienced hires to join our team. Our current openings span across I.T, Customer Success, Support, and many more. · Open ...
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Network Support
Found in: Foundit MY A2 - 6 days ago
Infinite Computer Solutions Sdn. Bhd. Kuala Lumpur, Malaysia Full timeNetworking Technical Services position is responsible for monitoring, fixing , controlling and operating network connectivity and manage related network product supported by diffrenet vendor. Be able to understand network topology, make changes for project requirement and be able ...
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Support Engineer
Found in: Foundit MY A2 - 5 hours ago
KG Information Systems Sdn Bhd Kuala Lumpur, Malaysia Full timeLINUX L1/L2 Support EngineerJob description · -Monitor and maintain the infrastructure to ensure it's secure and up-to-date with the latest security patches. · -Respond to escalated requests for technical assistance. · -Perform scheduled maintenance and provide support outside ...
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Support Executive
Found in: Foundit MY A2 - 2 days ago
Doo Group Malaysia, Kuala Lumpur Full timeResponsibilities · Respond to incoming customers' calls, live chats, or emails. · Responsible to handling customers' enquiries and complaints professionally. · Understand company's products and introduce to customers. · Conduct market research to identify selling possibilities an ...
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Barista Support
Found in: Foundit MY A2 - 4 days ago
Eciatto Sdn Bhd Malaysia, Kuala Lumpur Full timePre-Sales & Barista Support · Helping Sales Team Recruit & Support New Customer Acquisition · Previous experience working as a bartender/barista of at least 3 years will be an added advantage · Prepare Proposal / Presentation · Competition information collection · Create new re ...
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Support Engineer
Found in: Foundit MY A2 - 5 hours ago
KG Information Systems Sdn Bhd Kuala Lumpur, Malaysia Full timeWINTEL L1/L2 SUPPORT ENGINEERJob description · -Monitor and maintain the infrastructure to ensure it's secure and up-to-date with the latest security patches. · -Respond to escalated requests for technical assistance. · -Perform scheduled maintenance and provide support outside ...
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Application Support
Found in: Foundit MY A2 - 6 days ago
flexHR Malaysia, Kuala Lumpur Full timeJob Responsibility · Responds to telephone calls, chat or email requests for technical support including troubleshooting and investigating defects in a pleasant, professional manner. · Providing a high level of service to customers and adhering to our strict SLAs for response and ...
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Application Support
Found in: Foundit MY A2 - 2 days ago
Terrabit Consulting Sdn Bhd Kuala Lumpur, Malaysia Part timeExp: 4+ Years · Location: KL · Skill : MSSQL advanced · Task Description: 2nd level support of Metastorm (MBPM) workflows. · Required knowledge: MSSQL advanced, C# basic or advanced. EN. · Work Result: tickets solved within TRT · Skill Area: Application Development · Techn ...
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It Support Executive
Found in: Foundit MY A2 - 5 days ago
Evoxt Malaysia, Kuala Lumpur Full timeJob Responsibility · Provide technical support to customers · Management server-related related tasks · Occasionally visit datacenter to change computer parts · Job Requirements · Interested in IT, willing to learn, willing to learn · Mandarin + English · Comfortable with using P ...
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Chat Support
Found in: Foundit MY A2 - 5 hours ago
Net2source LLP Kuala Lumpur, Malaysia Full timeGreeting from Net2Source · I am Ms. Riya from 'Net2source Company'. I would like to connect you for a job opportunity for Malaysia location. Please send your acceptance. · Position- chat support · Language- Mandarin, Cantonese, Chinese · Location- Malaysia · Shift timing- 5 d ...
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Chat Support
Found in: Foundit MY A2 - 1 day ago
MindPec Solutions Malaysia, Kuala Lumpur Full timeRole: Chat Support (Japanese nationals /Natives) · Location: Malaysia, onsite · Job type: Permanent · Client will provide: · VISA Support · Flight ticket · 2 weeks hotel accommodation · Position Summary: · Job Expectations: · • Understand customer inquiries and respond via appl ...
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Operation Support
Found in: Foundit MY A2 - 5 hours ago
Telecontinent Sdn Bhd Malaysia, Kuala Lumpur Full timeJob Responsibility · ResponsibilityManaging cases and enquiries by Dealer, Premier Dealer, Sales, and Exceptional handling request and answering calls. · Plan, manage, coordinate, and execute all dealers request cases via Trouble Ticket or Email, · Ensuring all cases are worked o ...
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Chat Support
Found in: Foundit MY A2 - 5 hours ago
GrowthFn Malaysia, Kuala Lumpur Full time· Customer Service* · ???? Location: Cyber Jaya, Malaysia. · Salary Max: RM10,000 · Process: Travel Account (Aviation) · Language: J+ English · Headcounts: 28 · Joining Date: ASAP or with Notice period · Work hour : Rotational shift. · *Education: Diploma and Bachelor 's degre ...
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Customer Support
Found in: Foundit MY A2 - 5 days ago
Optimum Solutions (Singapore) Pte Ltd Kuala Lumpur, Malaysia Part timeWe are looking for customer service agent for one of the biggest ecommerce companies :JD as below: · - DIPLOMA HOLDER-1 YEAR IN CUSTOMER SERVICE-LIVE CHAT EXPERIENCE WOULD BE PLUS -IMMEDIATE JOINER-Willing to work rotational shift/ 24 by 7 ...
L2 IT Support - Kuala Lumpur, Malaysia - AMK TECHNOLOGY SDN BHD
Description
Kindly refer below:
Position:
L2 IT Onsite Support
Contract:
Part-time - Work only 2 times per week
Location:
Malaysia Kuala Lumpur - TSLAW Tower, No. 39, Jalan Kamuning, Pinggiran TRX
Part-time - Work only 2 times per week (Monday and Tuesday 9am to 6pm)
Salary:
RM450/day
Essential Responsibilities and Duties:
Qualifications:
Education:
Bachelor's Degree in Computer Science or other relevant fields
Behaviour: