- Assist new customers in adopting and implementing software by understanding their goals, aiding in setup, providing training, and guiding best practices.
- Collaborate with customers to create and execute tailored success plans, setting goals and milestones for desired outcomes.
- Develop and maintain strong customer relationships, serving as the primary point of contact for inquiries, concerns, and escalations.
- Engage with customers to ensure satisfaction, promote long-term retention, and identify upselling opportunities. Manage renewals and address concerns to maximize retention rates.
- Provide 5-star customer service, including going the extra mile for clients, so they can experience exceptional customer experience from us.
- Identify and escalate complex issues to higher-level support or internal teams for resolution.
- Handle every customer interaction professionally and empathetically, aiming to surpass their expectations.
- Gather customer feedback and suggestions for the product development team, sharing insights on common pain points, feature requests, and improvement opportunities for the product.
- Track and report key customer success metrics like satisfaction, retention, and upsell opportunities, offering regular insights to internal teams.
- Stay current with industry trends and best practices, continuously refining success processes to enhance the customer experience.
- You're tech-savvy with exceptional presentation abilities.
You're good in both written and spoken Mandarin and English. - You are strong in verbal and written skills, adept at understanding needs, explaining solutions, and building rapport.
- You can empathize with customer concerns and maintain patience in challenging situations.
- You are proficient in identifying issues, analyzing causes, and delivering effective solutions.
- You wish to grow your career in a supportive environment.
You are comfortable working across multiple departments in a deadline-driven environment and highly adaptive to changes. - You are able to steer conversations towards positive outcomes with the use of positive language.
- You are willing to improve yourself while helping your leaders to improve by giving them constructive feedback.
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Customer Success Specialist
Found in: Talent MY C2 - 4 days ago
FastLane Group Petaling Jaya, Malaysia Full timeA cloud-based payroll and HR management system, compliant in multiple regions, is seeking a Customer Success Specialist for their team in Kuala Lumpur, Malaysia, with some remote work flexibility. The system helps businesses streamline processes, save time, and enhance efficiency ...
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Customer Success Specialist
Found in: Foundit MY A2 - 2 days ago
Net2source LLP Petaling Jaya, Malaysia Full timeJob Descrfiption · • Proficiency at B2 in English + Mandarin · • A fresh graduate or experienced · • Knowledge of freight forwarding (such as filing like AMS or ISF) is good to have but not required. · • Fully backend, no experience required. · • Strong written communication skil ...
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Customer Success Specialist
Found in: Talent MY C2 - 4 days ago
Teleperformance Petaling Jaya, MalaysiaQualifications · Good computer skills · Good multi-tasking skills · Able to work under pressure and learn in a fast pacing environment – as need to process approximately 140 emails + documents · Good logical skills · Fresh grad or SPM with 1 year customer service experience · ...
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Customer Success Specialist
Found in: Talent MY C2 - 4 days ago
Concentrix Kuala Lumpur, Malaysia Full timeDescription · The Customer Success Specialist will work with the Global Services Organization to ensure customers get value from their hiring solutions. The Customer Success Specialist will be responsible for providing onboarding resources, encouraging strong product utilization, ...
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Customer Success Specialist
Found in: Talent MY C2 - 4 days ago
Nezda Technologies Inc. Selangor, MalaysiaNezda Malaysia is currently looking for Customer Success Specialist who will be expected to behave as an extension of the brand and take care of our customers to the fullest of their capabilities. If needed, seek help to ensure that we embody the best professional service we can ...
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Customer Success Specialist
Found in: Talent MY C2 - 4 days ago
Concentrix Kuala Lumpur, Malaysia Full timeDescription · The Customer Success Specialist will work with the Global Services Organization to ensure customers get value from their hiring solutions. The Customer Success Specialist will be responsible for providing onboarding resources, encouraging strong product utilization, ...
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Customer Success Specialist
Found in: Foundit MY A2 - 2 days ago
Lancesoft Malaysia Malaysia, Selangor Full timeJob Description: · Roles and Responsibilities · Job responsibilities: · Receive inquiries from overseas clients through phone calls, work orders, and other forms. Provide solutions to problems to clients based on corresponding processes and product business situations, and keep ...
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Customer Success Specialist
Found in: Foundit MY A2 - 1 day ago
Axi Malaysia, Kuala Lumpur Full timeWho we are. · Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the ...
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Customer Success Specialist
Found in: Foundit MY A2 - 6 days ago
Brand International Malaysia, Kuala Lumpur Full timeJob Description: · Proactively reach out to existing clients via phone to understand their needs and concerns. · Build and maintain strong, positive relationships with clients by providing exceptional service and support. · Guide clients on effectively using our job posting platf ...
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Customer Success Specialist
Found in: Foundit MY A2 - 3 days ago
FIND Talents Malaysia, Kuala Lumpur Full timeAbout The Company · Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital sol ...
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Customer Success Specialist
Found in: Talent MY C2 - 4 days ago
Snaphunt Kuala Lumpur, Malaysia Full timeThe Offer · Opening within a company with a solid track record of success · Role involving team management opportunities · Attractive compensation package · The Job · Responsibilities · Ensure all communication is handled professionally and promptly but with a human touch across ...
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Customer Success Specialist
Found in: Talent MY C2 - 4 days ago
Growthfn Kuala Lumpur, Malaysia Full timeWe hire right talent for through expert recruitment services and consulting solutions, ultimately driving success through exceptional human resources. · The Role · Your responsibilities will include: · Attending training sessions to grow knowledge of products and to develop custo ...
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Customer Success Specialist – Japanese Speaking
Found in: Talent MY C2 - 4 days ago
Snaphunt Kuala Lumpur, Malaysia Full timeThe Offer · Opening within a company with a solid track record of success · Join a market leader within Consulting · Opportunities for career growth & development · The Job · Your responsibilities will include: · Attending training sessions to grow knowledge of products and to de ...
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Social Media Specialist
Found in: Foundit MY A2 - 6 days ago
Malaysian Palm Oil Council (MPOC) Petaling Jaya, Malaysia, Selangor Full timeCompany Description · The Malaysian Palm Oil Council (MPOC) is dedicated to promoting the market expansion of Malaysian palm oil and its products. MPOC aims to enhance the image of palm oil and create better acceptance of it by spreading awareness about its technological, economi ...
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Event Specialist
Found in: Foundit MY A2 - 3 days ago
HotshoesAsia Petaling Jaya, Malaysia, Selangor Full timeCompany Description · HotshoesAsia is a data-driven brand activation agency based in Petaling Jaya. We specialize in delivering impactful engagements by combining emotive design thinking with purposeful experience. Our team is driven by creativity and innovation to create memorab ...
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Accounting Specialist
Found in: Foundit MY A2 - 6 days ago
PYT Partners Petaling Jaya, Malaysia, Selangor Full timeJob Description · We are seeking an Accounting Specialist for a full-time, hybrid role located in Petaling Jaya with some flexibility for remote work. The Accounting Specialist will be responsible for managing accounts payable and receivable, reconciling bank accounts, and prepar ...
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Senior Associate
Found in: Foundit MY A2 - 1 day ago
KPMG Malaysia Petaling Jaya, Malaysia, Selangor Full time: · Since establishing its presence in 1928, KPMG Malaysia has grown to be a part of KPMG's global success. With more than 1900 professionals located across 9 offices nationwide, KPMG in Malaysia provides services ranging from assurance and tax to financial advisory and business ...
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Pre Sales Consultant
Found in: Foundit MY A2 - 5 days ago
ORLIG Sdn Bhd Subang Jaya, Malaysia, Selangor Full time'Pre sales' is an umbrella term for all of the activities that are done before a customer is acquired. Pre Sales Specialist lay the groundwork for their sales team to be successful. They analyze the market, run focus groups and craft pitches for Sales Consultants to use in the fi ...
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Payroll Specialist
Found in: Foundit MY A2 - 3 days ago
LLK Tech Consultancy Subang Jaya, Malaysia, Selangor Full time· What you'd be doing: · Define a fair, equitable and competitive total compensation and benefits package that fits and is aligned to business goals and strategies · Create a consistent compensation guideline that matches our work and organizational structure · Ensure that compe ...
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Internal Control
Found in: Foundit MY A2 - 4 days ago
Air Liquide Petaling Jaya, Malaysia, Selangor Full timeEntity and activity description: · Finance Business Service Centre: The Future of Finance is Strategic · Established in Kuala Lumpur in early 2017, the BSC Finance manages financial transactions for Air Liquide entities in the Southeast Asia Pacific region, covering the transacti ...
Customer Success Specialist - Petaling Jaya, Malaysia - NodeFlair
Description
Our client is a fast-growing Edutech regional startup searching for flexible go-getters. Were specifically looking for a Customer Success Specialist who will roll up their sleeves to deliver 5-star customer experience to our clients. As a key member of our customer success team, you will help craft the customer success journey by building strong relationships with them.
Our ideal candidate is passionate about using creative and analytical skills to identify problems, find solutions, and improve relationships. To succeed in this role, you should be a good listener and problem solver.
What will you be doing in this role:
Requirement