- R esponsible for driving implementation setup progress for net-new Hiring Enterprise Program (HEP) customers
- Deliver customer value through ensuring customers are successful with hiring in terms of adoption, onboarding, usage, utilization and engagement
- Responsible for actioning Sales-triggered customer support requests ("Calls to Action" aka CTAs)
- Maintain a deep understanding of products and scaled self-serve resources to effectively guide customers on best practices
- Track client customer lifecycle milestones, including onboarding and achieve goals related to customer license activation and user engagement on the hiring platform
- Track and record customer activity in a timely manner in systems of record (e.g., CRM system)
- Help triage troubleshooting tickets
- Proactive outreach to customers poor performance such as low account utilization and product usage and scheduling of consultations to improve their utilization or the platform by coaching them on best practices
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Customer Success Specialist
Found in: Talent MY C2 - 1 day ago
Concentrix Kuala Lumpur, Malaysia Full timeDescription · The Customer Success Specialist will work with the Global Services Organization to ensure customers get value from their hiring solutions. The Customer Success Specialist will be responsible for providing onboarding resources, encouraging strong product utilization, ...
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Specialist, Partner Success
Found in: beBee S2 MY - 5 days ago
Concentrix Kuala Lumpur, Malaysia Full timeJob Title: · Specialist, Partner SuccessJob Description · The Partner Specialist is responsible for effectively enabling the sales process for a client's products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important ...
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Customer Success Specialist
Found in: Foundit MY A2 - 1 day ago
Dayu Technology Sdn Bhd Malaysia, Kuala Lumpur Full timeJob Responsibility · Record, feedback and answer customer issues on the platform, maintain customer relations, and improve user satisfaction; pay attention to the viscosity and repurchase rate of existing customers on the platform; · Guide new customers to understand the rules of ...
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Customer Success Specialist
Found in: Foundit MY A2 - 5 days ago
Axi Malaysia, Kuala Lumpur Full timeWho we are. · Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the ...
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Customer Success Specialist
Found in: Foundit MY A2 - 2 days ago
Brand International Malaysia, Kuala Lumpur Full timeJob Description: · Proactively reach out to existing clients via phone to understand their needs and concerns. · Build and maintain strong, positive relationships with clients by providing exceptional service and support. · Guide clients on effectively using our job posting platf ...
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Customer Success Specialist
Found in: Talent MY C2 - 1 day ago
Snaphunt Kuala Lumpur, Malaysia Full timeThe Offer · Opening within a company with a solid track record of success · Role involving team management opportunities · Attractive compensation package · The Job · Responsibilities · Ensure all communication is handled professionally and promptly but with a human touch across ...
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Customer Success Specialist
Found in: Talent MY C2 - 1 day ago
Growthfn Kuala Lumpur, Malaysia Full timeWe hire right talent for through expert recruitment services and consulting solutions, ultimately driving success through exceptional human resources. · The Role · Your responsibilities will include: · Attending training sessions to grow knowledge of products and to develop custo ...
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Customer Success Specialist – Japanese Speaking
Found in: Talent MY C2 - 1 day ago
Snaphunt Kuala Lumpur, Malaysia Full timeThe Offer · Opening within a company with a solid track record of success · Join a market leader within Consulting · Opportunities for career growth & development · The Job · Your responsibilities will include: · Attending training sessions to grow knowledge of products and to de ...
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Customer Success Specialist
Found in: Talent MY C2 - 1 day ago
FastLane Group Petaling Jaya, Malaysia Full timeA cloud-based payroll and HR management system, compliant in multiple regions, is seeking a Customer Success Specialist for their team in Kuala Lumpur, Malaysia, with some remote work flexibility. The system helps businesses streamline processes, save time, and enhance efficiency ...
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Customer Success Specialist
Found in: Talent MY C2 - 1 day ago
NodeFlair Petaling Jaya, Malaysia Full timeOur client is a fast-growing Edutech regional startup searching for flexible go-getters. Were specifically looking for a Customer Success Specialist who will roll up their sleeves to deliver 5-star customer experience to our clients. As a key member of our customer success team, ...
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Customer Success Specialist
Found in: Foundit MY A2 - 6 days ago
Net2source LLP Petaling Jaya, Malaysia Full timeJob Descrfiption · • Proficiency at B2 in English + Mandarin · • A fresh graduate or experienced · • Knowledge of freight forwarding (such as filing like AMS or ISF) is good to have but not required. · • Fully backend, no experience required. · • Strong written communication skil ...
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Customer Success Specialist
Found in: Talent MY C2 - 1 day ago
Teleperformance Petaling Jaya, MalaysiaQualifications · Good computer skills · Good multi-tasking skills · Able to work under pressure and learn in a fast pacing environment – as need to process approximately 140 emails + documents · Good logical skills · Fresh grad or SPM with 1 year customer service experience · ...
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Customer Success Specialist
Found in: Talent MY C2 - 1 day ago
Nezda Technologies Inc. Selangor, MalaysiaNezda Malaysia is currently looking for Customer Success Specialist who will be expected to behave as an extension of the brand and take care of our customers to the fullest of their capabilities. If needed, seek help to ensure that we embody the best professional service we can ...
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Customer Success Specialist
Found in: Foundit MY A2 - 6 days ago
Lancesoft Malaysia Selangor, Malaysia Full timeJob Description: · Roles and Responsibilities · Job responsibilities: · Receive inquiries from overseas clients through phone calls, work orders, and other forms. Provide solutions to problems to clients based on corresponding processes and product business situations, and keep ...
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Business Operations Specialist
Found in: Foundit MY A2 - 2 days ago
Exzellent Profis Malaysia, Kuala Lumpur Full timeCompany Description · Exzellent Profis (EP) is a training and consultancy firm based in Kuala Lumpur, focused on engaging, progressing, and inspiring the 21st-century workforce while delivering impactful services with compassion, humility, accountability, passion, and simplicity. ...
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Solution Specialist
Found in: Foundit MY A2 - 6 days ago
AGYTEK SDN BHD Malaysia, Kuala Lumpur Full timeCompany Description · AGYTEK SDN BHD focuses on technology development and services in the field of industrial digital intelligence, providing leading industrial solutions for manufacturing enterprises. The company is a joint venture between GYMD Digital Technology Co., Ltd, Chin ...
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Corporate Trainee
Found in: Foundit MY A2 - 3 days ago
Commerz Global Service Solutions (Formerly known as Commerz Trade Services) Malaysia, Kuala Lumpur Full timeJob Purpose : · Successful candidates will be given exposure on the Local Compliance functions and will be trained to be a specialist in the area. · Key Activities : · Locally represents the 2nd Line of Defense. He/she is responsible for identification, assessment, and managem ...
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Lead Generation Executive
Found in: Foundit MY A2 - 1 day ago
Brand International Malaysia, Kuala Lumpur Full timeJob Description: · We are seeking a highly motivated and proactive Lead Generation Specialist to join our team. As a Lead Generation Specialist, your main responsibility will be to identify and qualify potential leads for our products/services through various channels. Your focus ...
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Search Engine Marketing
Found in: Foundit MY A2 - 3 days ago
Brightstar Computer Malaysia, Kuala Lumpur Full timeJob Responsibility · We are seeking a skilled and results-driven SEO Specialist to join our team. The SEO Specialist will be responsible for optimizing our online presence, ensuring high visibility in search engine results, and driving organic traffic. The ideal candidate has a s ...
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Media Specialist
Found in: Foundit MY A2 - 1 day ago
Migather Limited Malaysia, Kuala Lumpur Full timeCompany Description · Migather Limited is an associate member of HK2A agency in HK, established in 2015, providing one-stop advertising services from creative to performance. They help clients drive business success through remarkable experiences at different touchpoints. · Role ...
Customer Success Specialist - Kuala Lumpur, Malaysia - Concentrix
Description
Description
The Customer Success Specialist will work with the Global Services Organization to ensure customers get value from their hiring solutions. The Customer Success Specialist will be responsible for providing onboarding resources, encouraging strong product utilization, driving client engagement toward Learning Center and managing troubleshooting. It's an exciting role as you will work with new and existing customers as they embed products into their talent acquisition strategy. The customers will range across verticals and industries.Location:
MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan KiaraLanguage Requirements:
English, Mandarin, Yue (Cantonese)Time Type:
Full time