- Quality and a Passion for Excellence: We always want to shoot for the best possible result.
- Support customers to place online orders with the client.
- Provide timely support to customers through available communication channels (inbound phone calls and email).
- Pro-actively support customers to mitigate the risk of damage to the client's brand and customer loyalty.
- Identify and escalate priority issues through appropriate channels as and when necessary.
- Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
- Maintains and improves quality of service by sharing suggestions and recommendations.
- Keep job knowledge and skills up to date by attending training and continuously learning.
- Meet all key performance indicators set by the company and client.
- Adhere to the policies and procedures set by the company and client
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Customer Service
Found in: Foundit MY A2 - 1 day ago
Net2source LLP Penang, Malaysia Full timeHope you are doing well · Greeting from Net2Source · I am Ms. Riya from 'Net2source Company'. I would like to connect you for a job opportunity for Malaysia location. Please send your acceptance. · Position- customer service executive · Language- English · Location- Penang, ...
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Customer Service
Found in: Foundit MY A2 - 2 days ago
Agensi Pekerjaan JobScoper Sdn. Bhd. Penang, Malaysia Full timeJob Responsibility · Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform. · Provide Customer Service towards Ecommerce platform. · Identify opportunities to drive improvements on ...
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Customer Service
Found in: Foundit MY A2 - 2 days ago
Net2source LLP Penang, Malaysia Full timeQualifications · Education background: · • Bachelor's Degree or at least Diploma or equivalent in any discipline. · • Must have C1 level English Language Proficiency (reading, writing, speaking and aural comprehension) · Work experience: · • Minimum of 1 year work experience ...
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Customer Service
Found in: Talent MY C2 - 8 hours ago
Snaphunt George Town, Malaysia Full timeThe Offer · Opportunity within a company with a solid track record of performance · Flexible working options · The Job · Your responsibilities will include: · Handling all inbound calls and live chat pertaining to customer general inquiries, complaints, comments, feedback, and ot ...
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Customer Service
Found in: Talent MY C2 - 8 hours ago
Growthfn George Town, Malaysia Full timeGrowthFn · The Role · • Handling all inbound calls and live chat pertaining to customer general enquiries, complaints, · comments, feedback, and other raising issues related to the company's products. · • To exceed customers' expectations in terms of customer service and accurate ...
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Customer Service
Found in: Talent MY C2 - 8 hours ago
Snaphunt George Town, Malaysia Full timeThe Offer · Opportunity within a company with a solid track record of performance · Leadership Role · Flexible working options · The Job · Your responsibilities will include: · Manage large amounts of incoming phone calls · Generate sales leads · Identify and assess customers' ne ...
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Customer Service
Found in: Manatal GBL S2 T2 - 1 week ago
Job Expert (Thailand) Co., Ltd. George Town, MalaysiaThe role of a Customer Success Specialist is in high demand due to increased business engagement via Social Media Platforms. CSAs are responsible for addressing customer inquiries, suggesting solutions, and guiding users through the features and functions of the platform to ensur ...
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Customer Service Executive
Found in: Foundit MY A2 - 43 minutes ago
DSS Software Solutions Sdn Bhd Penang, Malaysia Full timeWe are hiring for Customer Success Specialist for a Social Media Project · English - Read Write Speak fluently · Location: Bayan Lepas, Penang · Salary: RM 2,500 - RM3, RM Language Allowance24/7 Rotational Shift-5 days a week · Understand customer inquiries and respond via applic ...
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Customer Service Representative
Found in: Foundit MY A2 - 2 days ago
Teleperformance Malaysia Sdn Bhd Penang, Malaysia Full timeJob Details · Location: George Town, Penang · Shift : 9am to 6pm or 12pm to 9pm · Who is Teleperformance Malaysia · Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid ...
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Customer Service Advisor
Found in: Foundit MY A2 - 2 days ago
Teleperformance Malaysia Sdn Bhd Penang, Malaysia Full timeWho is Teleperformance Malaysia · Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,0 ...
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Customer Service Advisor
Found in: Foundit MY A2 - 5 days ago
Innovatz Global LLC Penang, Malaysia Full timeEducation background: · • Bachelor's Degree or at least Diploma or equivalent in any discipline. · • Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) · Work experience: · • Minimum of 6 months work experience in customer supp ...
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Customer Service Specialist
Found in: Talent MY C2 - 8 hours ago
Gratitude india George Town, Malaysia Full timeGRATITUDE INDIA", Established In 2004, Is An ISO 9001:2008 Certified Company, Which Follows A Centre Right Ideology That Candidates Are Superior Then The Clients. This Is In Stark Contrast To The Left Wing Ideology Of All Consultancies Who Boast About Their Relationship With The ...
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Customer Service Specialist
Found in: Talent MY C2 - 8 hours ago
Snaphunt George Town, Malaysia Full timeThe Offer · Leadership Role · Opportunity to make a positive impact · Attractive Salary & Benefits · The Job · You will be responsible for : · Handling inbound calls and emails in a professional manner. · Resolving customer inquiries and requests and ensuring strong customer sa ...
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Customer Service Representative
Found in: beBee S2 MY - 44 minutes ago
Fortive Penang, Malaysia Full time· Key responsibilities · Receiving the instruments, updating the systems and co-ordinating with internal team to meet the SLA (Service Level Agreement) for the customer. · Updating the customers about the status and maintaining high customer focus during the interactions and dem ...
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Customer Service Advisor
Found in: Manatal GBL S2 T2 - 6 days ago
Agensi Pekerjaan Great Pyramid Sdn Bhd George Town, MalaysiaOverview · The Service Advisors (SA) will provide customer service support to Client Customers · requests for information related to items including, but not limited to, post order support, delivery · information, payment information, product pre-orders, product pre-screening cal ...
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Customer Service
Found in: Talent MY C2 - 8 hours ago
Career Wise Tanjung Tokong, Malaysia Full timeJob Responsibilities: · Providing exceptional service from the moment they arrive until they check out. This includes greeting guests, addressing their needs, and ensuring a pleasant stay. · Handling guest reservations, managing room availability, and confirming bookings through ...
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Customer Service Specialist
Found in: Manatal GBL S2 T2 - 1 week ago
Agensi Pekerjaan Job Expert Sdn Bhd George Town, MalaysiaResponsibilities: · Support customers to place online orders with the client. · Provide timely support to customers through available communication channels (inbound phone calls and email). · Processing payments and confidential client information in a manner that is precise and ...
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Hiring for Mandarin Customer Service
Found in: Foundit MY A2 - 4 days ago
Growthfn Sdn Bhd Penang, Malaysia Full timeImmediate Hiring for Customer Service · Language Required:Mandarin (Applicants must be able to read, write and speak mandarin language fluently) · Salary:RM RM 3200 BasicRM 600 Night Shift AllowancesRM 500 Incentive for Working Pure Night shifts · Location: Bayan Lepas, Penang · ...
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Customer Service Operations Associate
Found in: Foundit MY A2 - 1 day ago
Keysight Technologies Penang, Malaysia Full timeis on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world's visionaries and innovators in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our 15,000 employees create world-class solutions in communi ...
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Customer Service Mandarin Speaker
Found in: Foundit MY A2 - 4 days ago
Net2source LLP Penang, Malaysia Full time· • Possess strong communication skills, including the ability to converse, read and write (type) effectively in the English and native language · • Ability to multitask, detailed oriented and possess good problem-solving skills · • Customer oriented with strong interpersonal ...
Customer Service - Penang, Malaysia - Net2source LLP
Description
The Customer Service Specialist (CSS) will provide the best customer experience by understanding and fully grasping requests, inquiries and complaints from our customers, making them feel valued and glad to have consulted the companyThe CSS will be the primary contact for customers.
The CSS lives the values of our client which are: - Responsibility: The CSS represents the client and is the face of the brand to the outside world.
Responsibilities and Accountabilities