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    Customer Service Specialist - Malaysia, Kuala Lumpur - Yhome Solution Plt

    Yhome Solution Plt
    Yhome Solution Plt Malaysia, Kuala Lumpur

    6 days ago

    Default job background
    Full time
    Description
    Job Responsibility

    This role will be part of the management which need to handle the customers from pre-stay to after-stay, and make sure the customers are satisfy through out the period.
    • Handle customer enquiries/bookings
    • Handle customer check in / out process (by phone whatsapp)
    • Arrange cleaner on room cleaning
    • Lead the team as a team leader
    • Prepare daily report to Manager
    • Administrative work

    Job Requirements

    To be successful in this role, you will need to be patience, passionate on Hotel line, problem solving skill and etc.
    • Proficiency in Mandarin is preferred.
    • O'level, A level, Diploma, Degree
    • With min 1-2 years relevant experience
    • Microsoft Office, Google Sheets & Google Docs
    • High communication skill on both speaking and writing
    • Able to work on public holiday (replacement leave provided)
    • On call after office hour (allowance provided)

    Job Benifits

    Other than salary, this role will be able to enjoy the below:
    • Bonus
    • Allowances
    • Annual bonus
    • Annual dinner
    • Swimming pool and gym access
    • Promotion to higher level of management
    • Leader support and team back up
    • Office and home base working rotation
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